Solution Management, Managed system configuration, Monitoring and Troubleshooting background jobs, Test Suite, Facilitate CAB meeting, Upgrade Solution Manager from SP09 to SP12, Technical monitoring, Deploying approved transports request into production, Wily Introscope installation, Resolving production issues in Solution Documentation, BPCA, Prepare User guides and manual, System Preparation, Business process monitoring, Configuration of Solution Manager Road Maps, Preparation of release calendar, Configuration of SAP Alerting and Monitoring in Solution Manager 7.2, Implementation of CHARM, EWA Configuration