Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Salesforce user experience at PwC will focus on providing consulting services for enhancing the user experience of various applications. You will analyse user needs, design intuitive and user-friendly interfaces, and offer guidance and support for improving the overall user experience. Working in this area, you will enable clients to optimise user engagement, increase user satisfaction, and achieve their strategic objectives.

.Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences foreach other. Learn more .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: We are looking for a seasoned Salesforce QA

Responsibilities:

Test Development and Execution:Develop, document, and maintain comprehensive test cases, scripts, and test data for Salesforce applications. Perform manual and automated testing to identify software defects and ensure product quality. Proficient in test planning, testing estimation, test case designing, and test execution.
Diverse Testing Capabilities:Experience in various types of testing including functional, GUI, regression, retesting, integration, user acceptance, production sanity, data migration, and data flow testing between legacy systems and Salesforce.
Defect Management:Manage the defect life cycle and utilize the Requirement Traceability Matrix to ensure comprehensive testing.
Root Cause Analysis:Expert in performing root cause analysis and creating action plans to improve quality.
Requirements Gathering:Gather business requirements and processes through documents and workshops. Analyze customer challenges and suggest appropriate solutions.
Team Collaboration:Assist team members in understanding business requirements. Responsible for project delivery planning, sprint planning, and managing teams. Lead stand-up meetings, drive customer calls, and conduct retrospectives.
User Training:Create user training material and conduct user training sessions and workshops.
Salesforce Administration Support:Utilize Salesforce Admin skills to configure and manage the Salesforce platform, including user creation, report generation, and list view configuration. Maintain and customize users, list views, roles, profiles, groups, queues, accounts, contacts, record types, sharing rules, custom objects, and page layout customization.
Dashboard Development:Develop dashboards for management to track key performance parameters.

Mandatory skill sets:

Minimum of 4 years of experience in quality assurance, with significant time in Salesforce environments.
Basic knowledge of Salesforce administration, including user management, security settings, customization, report generation, and list view configuration.
Knows to query and extract and upload data in system
Strong analytical and problem-solving skills with meticulous attention to detail.
Excellent communication skills, both written and verbal.
Ability to work collaboratively within cross-functional teams.

Preferred skill sets:

Salesforce Administrator certification.
Experience working within Agile/Scrum methodologies.
Familiarity with Salesforce development like Process Builder and Apex
Previous experience in a similar role within a [specific industry, if applicable].

Years of experience required:

4 to 8 Years

Education qualification:

BE/B.Tech/MBA/MCA/M.Tech

Education

Degrees/Field of Study required: Bachelor of Engineering, Master of Business Administration

Degrees/Field of Study preferred:

Certifications

Required Skills

Salesforce (Software)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creating Mock-Ups, Creativity, Customer Experience (CX) Strategy, Design for Usability, Design Review, Design Thinking, Digital Customer Experience, Embracing Change, Emotional Regulation, Empathy, Experience Design, Graphic Artistry, Human-Centered Design, Inclusion, Intellectual Curiosity, Interface Management, Iterative Design, Learning Agility, Optimism, Product Design + 17 more

Desired Languages

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date

IN- Senior Associate_Salesforce QA_Enterprise apps SFDC _Advisory_Pan India