About position:

Supports day-to-day enterprise network and security operations by monitoring, troubleshooting, and resolving incidents, managing operational changes, and maintaining network infrastructure. Works within a 24×7 operations team to ensure the availability, performance, and security of WAN, LAN, SD-WAN, firewall, and secure access technologies.

What you will do:

Monitor and manage Incidents, Service Requests, Problems, and Changes using ServiceNow
Troubleshoot and resolve network and security incidents within SLA
Support major incident resolution and service restoration activities
Provide operational support for WAN, LAN, SD-WAN, routers, switches, and network connectivity
Support network technologies including Aruba SD-WAN, HPE Aruba, Cisco, and telecom WAN services
Perform network configuration, maintenance, health checks, and approved operational changes
Support security platforms including Fortinet, Palo Alto (Panorama), and Zscaler (ZIA, ZPA, Client Connector)
Coordinate with vendors, telecom providers, managed service providers, and internal teams to resolve issues
Maintain network documentation, SOPs, knowledge articles, and configuration records
Ensure effective shift handovers and communicate ongoing incidents, changes, and operational activities

What makes you a good fit:

Minimum 4 years of experience
Bachelor's degree in computer science, IT, Engineering, or related field.
Certifications such as CCNA, Aruba, Fortinet, Palo Alto, or Zscaler preferred.
Experience in 24×7 NOC/Network & Security Operations supporting global enterprise networks.
Strong knowledge of TCP/IP, IPv4/IPv6, LAN/WAN, BGP, OSPF, routing, and switching.
Hands-on experience with Cisco, HPE Aruba, and Aruba SD-WAN (Silver Peak/Edge Connect).
Experience with Fortinet FortiGate and Palo Alto firewalls, including NAT, VPNs, security policies, and Panorama.
Knowledge of Zscaler ZIA, ZPA, and Client Connector.
Experience with ServiceNow/ITSM tools and ITIL Incident, Problem, and Change Management.
Strong troubleshooting, communication, and documentation skills.

Some perks of joining Henkel:

Diverse national and international growth opportunities
Global wellbeing standards with health and preventive care programs
Gender-neutral parental leave for a minimum of 8 weeks
Employee Share Plan with voluntary investment and Henkel matching shares
Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
Competitive accident and term life policies for up to 3 times annual gross salary
Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

Consultant Network & Security Operations