L3: Lead Storage Engineer // 7-9 Years+

Responsibilities -

Leading & Mentoring team of L1/L2 storage engineers in Data Center 24*7 environment.
Monitoring - Dashboard, Alerts, Incidents, Etc.
Reports QA (Checker)
Coordinate with different teams on alerts
Prepare and maintain team roster
Manage timely escalations
Maintain escalation matrix
Maintain monitoring scope & coverage
Help Teams in resolving technical issues & coordinating with OEM on escalations
Follow-up for long pending Tickets & calls
Participate in daily monitoring call and discuss all critical alerts & observations
Consolidate and reconcile rule changes on firewalls, compare (audit) same with ServiceNow change request, Analyse and highlight gaps on daily basis.
Optimize storage alerts with identification and segregation of false, non-actionable & actionable alerts
Coordinate with monitoring tools team & vendor for anomalies, threshold changes, missing devices, reachability issues
participate in finding out RCA's, writing postmortems (report) of critical incidents.
Additional activities/initiatives to take DC Storage monitoring to next level
Coordinate with tool admins to Ensure Devices, new inductions and De-Inductions included in monitoring tools.
Maintain missed alerts registry
Coordinate with Storage PM for smooth project execution

Skill Requirements -

7-9 Years plus experience in storage domain
Experience on Storages belonging to IBM, NetApp, Hitachi, HPE(Nimble, 3PAR, Primera), DELLEMC.
Experience and troubleshooting knowledge on Brocade SAN switches
Understanding of overall Storage, SSD, RAID, NAS & SAN switch architecture and consepts.
Knowledge on Storage vendors OEM monitoring tools.
Knowledge on SANnav, stor2rrd or Hitachi HyperOps storage monitoring tools
Basic Knowledge of ServiceNow Ticketing
Exposure on troubleshooting SAN Storage incidentsIssues.
Strong interpersonal, written, and oral communication skills.
Experience working in a team-oriented, collaborative environment.
Good knowledge on Excel(for preparing reports).
Highly self-motivated and directed, with keen attention to detail.
ITIL or any storage product certification preferred

Senior Storage Engineer