Overview of Providence:

At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future—today.

Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington in United States

Providence Information Service (commonly known as Information technology) is aimed to digitally enable our vision of Health for a better world. We make use of multiple technological stack spread across Microsoft, Oracle, JAVA, Python and many new open sources.

Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Clouds.

Roles & Responsibilities

We are seeking a Lead ServiceNow ITSM Developer with advanced expertise in Service Portal and Catalog development, specializing in Identity and Access Management (IAM) workflows and integrations. This role will drive strategic initiatives to deliver secure, automated, and user-friendly service experiences across healthcare IT environments. You will lead the design of IAM-related catalog items, orchestrate complex integrations, and ensure compliance with healthcare and security standards while mentoring the development team.

What will you be responsible

Lead development and customization of ServiceNow ITSM applications, including Incident, Problem, Change, Request, and Knowledge Management
Architect IAM-focused Service Catalog items (e.g., user provisioning, access requests, role assignments) with automated workflows and approval chains
Design and implement advanced Service Portals, leveraging widgets, UI pages, and client/server-side scripting for secure and intuitive user experiences.
Drive integration strategies with IAM platforms (e.g., Azure AD, Okta, Ping Identity) and ensure seamless connectivity with HR systems and CMDB
Collaborate with healthcare stakeholders to translate complex IAM and ITSM requirements into scalable ServiceNow solutions
Ensure compliance with HIPAA, security policies, and data governance standards
Troubleshoot and optimize portal components, catalog workflows, and IAM integrations for performance and reliability
Provide technical leadership and mentorship, promoting best practices and platform governance

Who are we looking for

3-8 years of ServiceNow development experience, with proven expertise in ITSM, Service Portal, and IAM-related workflows.
Strong skills in JavaScript, Glide APIs, UI Policies, Business Rules, Flow Designer, and Integration Hub
Experience integrating ServiceNow with IAM systems (Azure AD, Okta, etc.) and automating identity lifecycle processes.
ServiceNow certifications (CSA, CAD, CIS–ITSM) highly desirable
Excellent problem-solving, communication, and leadership skills

Preferred

Skills -Familiarity with HTML/CSS, AngularJS, or React for advanced portal customization.
Hands-on experience with ServiceNow Studio, App Engine, and orchestration for IAM workflows.
Understanding of ITIL processes, healthcare service delivery models, and security compliance frameworks

ServiceNow Developer(Service Portal)