Key Responsibilities

Provide onsite desktop support for end-users (hardware, software & network issues).
Perform OS installation, configuration & upgrades.
Troubleshoot and resolve hardware issues including desktops, laptops, and peripherals.
Manage user accounts and access through Active Directory.
Support and administer O365 applications.
Handle basic network troubleshooting including DNS, DHCP.
Actively work in the Data Center environment (Mandatory) for server checks, rack management, cable tracing, etc.
Maintain logs, documentation, and ensure timely ticket resolution.

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Description

We are seeking a passionate and motivated Desktop Support Engineer to join our team in India. This role is ideal for freshers or entry-level candidates looking to kickstart their careers in IT support. You will be responsible for providing technical assistance to our users, ensuring their desktop systems are running smoothly and efficiently.

Responsibilities

Provide technical support to end-users for hardware and software issues.
Install, configure, and maintain desktop systems and applications.
Troubleshoot and resolve connectivity issues related to networked devices.
Assist in the setup and configuration of new workstations and peripherals.
Document and track support requests using ticketing systems.
Educate users on best practices for system usage and security.
Collaborate with other IT staff to resolve complex issues.
Perform routine maintenance and updates on desktop systems.

Skills and Qualifications

Strong understanding of Windows and macOS operating systems.
Familiarity with Microsoft Office Suite and common business applications.
Basic networking knowledge, including TCP/IP, DHCP, and DNS.
Experience with

IT Support Engineer / Desktop Support ENgineer

Onsite Desktop Support Engineer

Opportunity For Desktop Support Engineer