About the job

About Qure.AI:

Qure.AI is an equal opportunity employer. Qure.ai is a leading Healthcare Artificial Intelligence (AI) company disrupting the status quo by enhancing diagnostic imaging and improving health outcomes with the assistance of machine-supported tools. Qure.ai taps deep learning technology to provide an automated interpretation of radiology exams like X-rays, and CT scans for time and resource-strapped medical imaging professionals, enabling faster diagnosis and speed to treatment. Qure.ai aims to democratize healthcare by improving accuracy, accessibility, and affordability to patients worldwide. Founded in 2016, we apply the latest AI research to healthcare problems and develop innovative solutions that are revolutionizing the way patients are diagnosed and treated. Our solutions have impacted more than 38 million lives, deployed in 106+ countries, and 4800+ sites globally. Qure.ai is an equal opportunity employer.

Job Title: Associate Director Strategy & Operations

Department: Client Success & Operations, Global Health

Location: Mumbai

Years of Experience: 5+ years

Employment Type: Full Time, Permanent

Key Relationships

Chief Business Officer – Global Health

Global Health Client Success team overall

Job Description

This role is focused on building Qure's Global Health vertical, aimed leading countrywide projects, oversee key client relationships, and drive revenue growth through upselling and cross-selling. We would like to have highly motivated individuals join our team and work hand in hand with our client projects and manage our fast-growing client base. Our perfect fit for this role will be organized, and meticulous, demonstrate attention to detail, and will be a natural leader. You will be working with both internal and external stakeholders to build adoption ofQure's product portfolio. As we are a fast-growing start-up, you will be wearing multiple hats and are expected to be a multitasker with solid time management skills, shaping large-scale AI initiatives that deliver impact in disease surveillance and digital health transformation

Roles and Responsibilities

The core responsibility is to lead client projects through their entire journey withQure.ai to deliver a seamless product experience for all key stakeholders, maximize and assess the impact of Al in their environment and grow these partnerships by exploring new use cases of Qure's products for the client

You will:

• Lead teams to execute of large-scale countrywide AI projects, ensuring smooth implementation and client satisfaction. This would involve

collaboration with government bodies, healthcare institutions, on-ground teams and global health organizations to drive product adoption and large- scale AI deployment. Travel would be required, both internationally and domestically.

• Build strong relationships with various external stakeholders including Ministry of Health, National Programs, program heads, IT teams, clinical decision-makers to ensure high retention and satisfaction. Also, serve as the primary client point of contact, managing project delivery, post-deployment engagement, feedback collection, and overall client success.

• Identify new client opportunities within existing accounts and drive revenue growth opportunities through upselling and cross-selling Qure.ai's solutions. Also, drive renewals, expansions, and strategic account planning to maximize client lifetime value.

• Work alongside engineering, product, sales teams for supporting client needs and solving technical and project challenges. The role would also entail providing valuable product feedback to Qure's product teams, contributing to the product roadmap and improvements based on client requirements.

• Develop best practices for client management, project execution, and revenue tracking within the team.

• Optimization of internal processes and large-scale project management strategies for improved efficiency, scalability, and long-term impact. Also, generate marketing and research outcomes that reinforce Qure.ai's impact.

• Effectively resolve client feedback and complaints by liaising with Client IT and Program Teams, coordinating remote access requests, and aligning with our internal engineering team to ensure timely resolution

Who are we looking for

This is a crucial role in the business. We're looking for individuals who:

• Lead Teams and can rapidly cut through complexity—distilling what truly matters while navigating diverse stakeholders, managing team, and varied cultural landscapes

• Lead with relationships – combining gravitas and empathy to build trust and engage seamlessly with both cabinet-level decision-makers and frontline program managers

• Execute relentlessly – rolling up sleeves to shape large-scale commercial initiatives and demonstrate strong ownership with a deep commitment to driving high-impact projects

Key requirements

• Experience handling large-scale, multi-stakeholder project alongside experience to drive revenue growth through upselling, cross-selling, and strategic account expansion.

• Strong relationship-building and stakeholder management skills alongside people management skills, analytical skills with good knowledge on with Excel and PowerPoint

• Excellent communication (verbal and written) skills, self-starter and quick learner, passionate and driven individual with problem-solving skills and empathy toward clients

• Fully flexible and prepared to travel extensively across focus markets

At Qure.ai

You will be part of a rapidly growing team, with an opportunity to work alongside the best minds in the industry. The chance to work on real problems that impact lives globally. Competitive compensation and rewards, opportunity to lead, grow and define how design shapes healthcare experiences globally.

Inclusive workspace:

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Associate Director Strategy & Operations

Director of Operations