Group Company: HDFC Bank Limited

Designation: Credit cards-Sales Officer

Position description: Acquiring new customers for payment business and to ensure quality customer service is delivered.

Primary Responsibilities:

Acquiring credit card business from in house and open market clients from various modes available :
This will involve pitching credit cards to Internal Bank customers of resp Branch catchment or through Open market visitation, corporate visits, Tele Sales, etc.
Lead generation of customers and closure by tele calling, e-mailing and direct mailing, and tapping walk-ins wherever possible
Checking eligibility, explaining features and pricing, is required for getting the application picked physically or through digital mode
Tracking business picked for timely submission and processing :
Application to be complete in line with the policy guidelines and once completed the picked from the client to be submitted to Processing unit on daily basis.
In case of FTNR, timely intervention to cure the same is required.
Ensuring activation of the Credit cards sold :
Ensuring right card is sold to right client, with proper explanation of features & offers at the time of sale This will ensure cardactivation as per product requirement within 3months of card issuance
Taking over newly acquired clients and connecting with them to explain spending offers available to them for increasing card usage and other X sell sales

Additional Responsibilities:

X-sell other products of the bank
Liabilities/Assets/Core X-sell products to generate revenue & ensuring customer stickiness.
Selling Loans to eligible clients of Credit Cards basis their pre-approved eligibility
Ensure quality customer service is delivered :
Handling client queries or card related issues raised to branches and channel like corporate salary or during activities.
This helps in increasing spends and reference generation

Required work experience

Key Performance Indicators:

KP/EC/SC

Required Knowledge:

Experience in sales

Required Skills:

Other:

Specific requirements

Other details

Credit cards-Sales Officer - Kolkata