Key Responsibilities

Guest Service

Welcome guests warmly and provide courteous service at all times.
Take food and beverage orders accurately and efficiently.
Serve food and beverages according to hotel standards.
Ensure guest satisfaction by responding promptly to guest requests and concerns.
Maintain a positive and professional attitude while interacting with guests.

Restaurant Operations

Prepare restaurant and buffet setup before service hours.
Ensure tables, chairs, cutlery, crockery, and buffet counters are clean and properly arranged.
Refill buffet items and maintain food presentation standards.
Clear and reset tables promptly during and after service.
Support breakfast operations as per Holiday Inn Express brand standards.

Hygiene & Cleanliness

Maintain cleanliness of restaurant, pantry, and service areas.
Follow food safety and hygiene standards at all times.
Ensure proper handling of food items and equipment.
Adhere to grooming and uniform standards.

Coordination & Teamwork

Coordinate with kitchen and other departments for smooth operations.
Assist colleagues during busy operations and peak hours.
Attend departmental briefings and training sessions.

Billing & Cash Handling

Assist in billing procedures and POS operations when required.
Ensure accurate handling of guest checks and payments.

Safety & Compliance

Follow hotel safety, fire, and emergency procedures.
Ensure compliance with hotel policies and operational standards.

Required Qualifications

Diploma / Degree in Hotel Management or Hospitality preferred.
Freshers or candidates with 1–2 years of F&B service experience can apply.
Basic knowledge of food and beverage service standards.

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Guest Service Associate Food & Beverage - Holiday Inn Express Chennai OMR Thoraipakkam