Company Introduction

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.

Job Description

Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set. May be working in conjunction with Professional Services and outsourcing functions. May include web-enabled solutions.

Roles & Responsibilities

We are seeking a skilled and proactive Level 3 Apple Engineer with deep expertise in JAMF Pro and Apple Business Manager (ABM) to support and enhance our Apple device ecosystem. This role is ideal for a tech-savvy professional who thrives in a fast-paced environment and is passionate about delivering seamless Apple device management experiences across the organization.

Key Responsibilities

Device Management & Deployment:

Configure, deploy, and manage Apple devices (macOS, iOS, iPadOS) using JAMF Pro and Apple Business Manager.
Automate device enrollment and provisioning workflows using ABM and JAMF PreStage enrollments.
Maintain and optimize zero-touch deployment strategies. Leveraging JAMF Platform SSO and/or JAMF connect.

System Administration:

Manage policies, configuration profiles, scripts, and patch management in JAMF.
Monitor device compliance, security baselines, and software updates.
Troubleshoot and resolve Level 2 support issues related to Apple hardware, software, and MDM configurations.

Integration & Security:

Integrate JAMF with enterprise tools such as identity providers (e.g., Azure AD, Okta), endpoint protection, and inventory systems.
Enforce security policies including FileVault, Gatekeeper, and system integrity protection.

Collaboration & Documentation:

Work closely with IT support teams, InfoSec, and end-users to ensure optimal Apple device performance.
Document processes, configurations, and troubleshooting steps in internal knowledge bases.

Key Qualifications

4-6years of experience in Apple device management in a corporate or enterprise environment.
Proficiency with JAMF Pro, Apple Business Manager, and Apple School Manager (if applicable).
Strong understanding of macOS and iOS operating systems, Apple hardware, and Apple ecosystem tools.
Experience with scripting languages (e.g., Bash, Python) for automation and troubleshooting.
Familiarity with identity and access management (IAM) and SSO integrations.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal abilities.
Ability to work independently and collaboratively in a team environment.
Detail-oriented with a focus on continuous improvement.

Preferred Qualifications

Bachelor's degree in related field.
JAMF 200 or 300 certification.
Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACiT).
Experience with enterprise networking, VPN, and security tools.
Knowledge of ITIL practices and ticketing systems (e.g., ServiceNow, Jira).

Eligibility

Video Camera Usage

Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

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IT System and Security Engineer