Job Description

You can expect a lot from a career at Worley

Together, our nearly 60,000 people across 60 countries have already achieved many industry firsts. And we've broken several records along the way.

We're excited about the challenges ahead as the energy transition gathers pace. If you ask us, there's never been a more rewarding time to work in the energy, chemical and resources sectors.

Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success.

Role reports to: Inside Sales Manager I (ISM) / Inside Sales Manager II (ISM) / Inside Sales Senior Manager (ISSM)

Primary Objectives

The primary responsibility of the Inside Sales Coordinator (ISC) role is to support the globalsales team, assist or lead the coordination of middle game/proposal/qualification/presentation activities, and lead development and maintenance of sales collateral. The ISC works closely with the sales team to enable the efficient use of our sales process.

The ISC takes responsibility for the championing our sales process for activities they own. An ISC may be asked to take ownership for letter, small-cap, alliance, and mid-cap sized bids, as well as RFI/RFQ responses and presentations.

Specific Activities

Research and analysis

Collects company data or conducts internal/external research as appropriate for opportunity response documents, strategy development, and/or for support of pursuit efforts for own and other offices.
Conducts customer, competitor and market research as required in support of customer and/or opportunity strategy development.
Collaborates with the designated core Account team to establish and populate dedicated core account management information repositories (e.g. CSP, SharePoint, Teams) and supports the development of documented customer strategies and related information.

Sales Collateral Development and Knowledge Management

Coordinates and develops sales documents using applicable tools, guidelines and templates.
Develops and maintains sales qualification materials and supporting information in designated information management or filing systems.
Interacts with operations personnel to support development of sales material.
Proofs and edits technical and non-technical documents for consistency.
Develops, prepares and updates/maintains non-opportunity specific / additional sales qualification and reference materials (including résumés, project descriptions and organization charts) in designated information management systems.
Oversees various knowledge management and database systems, ensures effective use of these tools within the organization, and contributes to further development of these tools.
Works with supervisor/manager to improve processes, identify/correct problems, and document revisions to procedures.
Shares information (resumes, project descriptions, qualification data, etc.), knowledge, and best practices with inside sales staff company-wide.
Develops new or updates existing sales qualification materials for current and future pursuit efforts in order to maximize quality and efficiency of sales document preparation.

Opportunity Response Coordination

Works with inside/outside sales and operating segments to identify response requirements and develop a realistic approach and schedule for the response.
Work with Capture Manager/Operations to develop innovative solutions, or leverage corporate network to identify existing capabilities, that respond to customer challenges and create a distinctive competitive advantage.
Organizes and participates in response-related meetings (internal and/or customer), as appropriate.
Manages response efforts for customer questionnaires, qualifications requests, sales opportunities that are smaller in size and/or complexity, and volumes/sections on larger opportunities.
Monitors progress against the opportunity response plan.
Coordinates response reviews and approvals.
Manage the successful development of compliant, competitive, and compelling Proposals, RFIs, Pre-qualifications, and EOIs through effective collaboration across teams that include internal staff, other business lines and or outside partners/suppliers.
Analyze the customer RFP main requirements and communicate them to the proposal team and management.
Develop a professionally produced proposal within customer defined timeframes and requirements.
Assist with Kick-off, Win planning, Proposal technical review and other meetings as necessary.
Ensure the completed proposal aligns with the customer requirements and the RFP, contains the win themes, is correctly formatted and approved by the location management team.
Manage bid clarification process and maintain register to track clarifications during bid and post-bid.
Participate in the handover of successful proposals to the project team, as required.
May work with the ISM on larger bids to track and monitor bid and proposal (B&P) budget for selected pursuits. On smaller bids they lead, takes responsibility for this tracking and monitoring.
Works with designated response team members to develop and implement opportunity response plans i.e. activities, deliverables, owners, milestones etc. in alignment with our Sales process.
Prepares written and graphical elements of sales opportunity response documents such as proposals, qualifications and presentations.
Coordinates production of response documents (printing, copying, binding, shipping).

General Coordination Activities

Develops appropriate network within the company to facilitate identification and sharing of relevant information, best practices etc. between offices.
Ensures adherence to standards and templates to present a consistent appearance/style in compliance with our corporate identity.
Coordinates with dedicated graphics personnel and outside print vendors as needed.
May provide graphics and desktop publishing support.
May provide assistance to sales management for the preparation of weekly/monthly sales reports.
Performs other duties as assigned.

Qualifications

Qualifications/Requirements

Education: Bachelor's degree from a four-year college or university. Similar working level obtained through relevant job experience may be accepted in lieu of degree level education.
Experience: Relevant experience in Sales, Projects, and/or Project Management
Technical: Excellent knowledge of MS Office (Word, Excel, Outlook, PowerPoint, Teams), SharePoint online, and Adobe software suite technology savvy

Other Key Attributes

Solid verbal and written communication skills in English (and other languages, as applicable).
High tolerance in working under pressure, handling multiple tasks with strict deadlines while maintaining focus on accuracy and attention to detail.
Highly organized.
Critical thinker able to pose relevant questions to enable completion of low-definition tasks.
Reliable, hands-on team player.
Ability to effectively manage own time and ability to work overtime when necessary.
Expected to operate with minimal supervision, prioritizing own workload and proactively informing Inside Sales Management of workload issues.
Enthusiastic, proactive, open, service minded and spontaneous working attitude and communication style.
Ability to protect sensitive and proprietary information.
Committed to quality and company values.

What we offer you

Providing an agile culture and challenging work opportunities results in a positive work environment. Our people enjoy competitive compensation packages and a fun, personal, collaborative and safe working environment. We value equal employment opportunity and are committed to promoting fairness, equality and diversity.

Our policy is to conduct background checks for all candidates who accept an offer of employment with us.

If you have the passion and talent to keep up, it's time to test the limits of what you can become. Find your future with Worley.

Senior Inside Sales Coordinator