VSOD/Office Dev

JOB DESCRIPTION :
The Support Engineer VSOD acts as the primary technical contact, and delivers advanced technical
troubleshooting support and problem resolution for Corporate Customers, including issues escalated
to the highest levels of Management. The candidate will provide technical support including product
technical training to peers.
A VSOD Support Engineer primarily works with external developers (Customers) who use Microsoft
Technologies (Visual Studio and Office).

Responsibilities:
Troubleshooting complex technical issues, identifying and fixing the reported issues.
Write samples or how to prototypes to explain a particular technique/technology or Product.
Identify and escalate reported bugs in Microsoft products.
Provide appropriate alternate implementations/techniques/workarounds to help developers workaround a confirmed bug in Microsoft's products
Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.

Required Hard:
Strong in these technologies: VB.NET or C#, Windows or Web Applications development,
XML, ADO.NET, Web Services.
Should have exposure to scripting languages, VBScript, JavaScript.
Strong in OOPs concepts
Knowledge of core OS concepts (processes, threads, scheduling, memory management, etc)
1+ years of experience in developing windows applications / components.

Required Soft: Willingness to learn new technologies/skills
Willingness to take on challenges
Strong customer focus
Excellent verbal and written communications skills
Ability to multitask
Hard working

Nice to have/desired:
MAPI / CDO / CDOSYS knowledge
Prior technical support experience
MCAD, MCSD, MCPD certifications
VB, ASP knowledge.
Open XML technology.
C++, COM, ATL, MFC coding experience.
Enterprise/Corporate working experience
Experience with software development and/or test
Knowledge of Programming against Microsoft Office Products (Word, Outlook, Excel,
PowerPoint etc) is an added advantage.
Knowledge of web concepts.

Critical Exposure areas;
Great troubleshooting skills
Good imagination to come up with multiple approaches to the problem and use them
quickly
Ability to learn from an issue/situation and adapt and carry forward the solution to another
seemingly unrelated issue.