Support Engineer

Company Description Insillion, a product of GoDB Tech, is a Pay-as-you-Grow software platform designed for carriers, MGAs, MGUs, and program administrators in the insurance sector. Backed by over 20 years of industry experience, Insillion provides cloud-based, API-driven solutions that help organizations accelerate product launches and streamline underwriting. The platform focuses on automating workflows and improving operational efficiency for global insurance businesses. Insillion also enhances distribution connectivity, enabling faster, more reliable collaboration across partners and channels. Team members join a growing, technology-led environment with opportunities to contribute to impactful solutions in the insurance technology space.

Role Description This is a full-time, on-site Support Engineer role based in Mumbai. The Support Engineer will provide technical support to clients using Insillion and other GoDB Tech solutions, diagnose and resolve application and system issues, and ensure timely, accurate responses to support tickets. Daily responsibilities include troubleshooting software and operating system problems, documenting issues and solutions, and escalating complex cases to engineering teams when required. The role involves collaborating with product and development teams to reproduce bugs, suggest improvements, and contribute to knowledge base articles and FAQs. The Support Engineer will also communicate with customers in a clear, professional manner, helping them configure systems, understand product features, and maintain a high level of satisfaction.

Designation: Support Engineer

Qualification: B.E/B.Tech in IT or Computer Science

Experience Required: 2 to 3 years of experience in production support role in IT environment.

Skills Sets Required:

· Strong SQL background with working knowledge on SQL

· Knowledge about API calling and related activities.

· Insurance domain knowledge.

· Post man tool knowledge.

· SOAP UI.

· Working knowledge on JSON and XML/

Job Description:

· Monitoring ETL servers and backend data addition, deletion etc.,

· Monitoring application queries.

· Database related activities, handling the same.

· Coordination with users and resolving issues.

· Handling client queries and request and resolving the same.

· Monitoring tomcat activities.

· Good interpersonal skills to handle internal and external customers.

· Good oral and written communication Skills.

· Handling production ticket issues and resolving the same as per the TAT guidelines.

• · Knowing Hindi language would be an advantage.
• Experience in SaaS environments, APIs, or insurance/fintech domains is an advantage.

SAlary range would be between 4 -6 lacs