Store Manager

Company: Brahaan - Luxury Menswear

Location: Gurgaon, Haryana (Full-Time, On-Site)

Compensation: ₹70,000 – ₹120,000 per month (depending on experience)

Experience: 4+ years in luxury retail, premium fashion, or bespoke/made-to-measure apparel

Brahaan is a premier bespoke menswear brand where refined style meets detailed craftsmanship through personalized tailoring. Combining traditional tailoring techniques with contemporary design, Brahaan delivers high-quality, made-to-measure, and ceremonial menswear. We value precision, highly personalized service, and a seamless, elite in-store experience for every patron.

As the Store Manager for our flagship showroom in Gurgaon, you will act as the face of the brand and the custodian of the store's operational and service excellence. You will oversee daily store operations, manage a high-performing floor team, and ensure a premium customer experience that aligns with the prestigious standards of bespoke menswear.

A central focus of this role is elite client relationship management—fostering long-term loyalty with High-Net-Worth Individuals (HNIs) and ensuring their sartorial needs are met with absolute discretion and perfection.

• Client Experience & HNI Management: Deliver an exceptional, high-touch luxury service experience; personally manage and build long-term relationships with HNIs, corporate leaders, and grooms-to-be.
• Operations & Floor Management: Oversee daily boutique operations, manage customer appointments, coordinate intricate fittings between clients and the master tailoring staff, and maintain impeccable visual merchandising standards.
• Sales Leadership: Monitor sales performance, drive revenue targets, and implement strategic store policies to maximize growth.
• Team Leadership: Train, mentor, and supervise in-store staff and fashion consultants to maintain the highest levels of etiquette, product knowledge, and service.
• Inventory & Security: Manage premium fabric inventory, oversee stock control, and implement retail loss prevention practices.
• Leadership Collaboration: Partner with executive leadership to communicate retail insights, client feedback, and seasonal demand trends.

• Menswear Expertise: A deep understanding of menswear, specifically high-end ceremonial wear, fabrics, and the made-to-measure/bespoke tailoring process.
• Language & Communication: Exceptional verbal and written communication skills. Fluency in both English and Hindi is mandatory.
• Client Handling: Proven track record of handling high-end clientele and HNIs with sophistication, patience, and excellent problem-solving abilities.
• Luxury Retail Experience: Strong background in retail management, preferably within luxury fashion, couture, or premium bespoke clothing.
• Availability: Ability to work on-site full-time in Gurgaon and effectively manage peak business hours, including weekends and festive/wedding seasons.
• Education: A relevant degree in Business Administration, Fashion Management, Retail Management, or a related field is beneficial but secondary to outstanding domain experience.

To apply, please submit your updated resume along with a brief cover letter highlighting your experience in luxury menswear/made-to-measure retail.