Key Responsibilities:
- Sales & Counselling:
- Drive revenue by counselling prospective and existing students/parents on AESL's educational offerings. Utilize in-person meetings, phone calls, emails, and other communication channels to convert inquiries into enrollments.
- Fee Collection:
- Ensure timely fee payments from parents as per policy guidelines.
- Student Onboarding & Support:
- Manage the end-to-end journey of the student at the center by facilitating enrollments, documentation, and course initiation.
- Customer Experience:
- Build rapport with students and parents, ensuring their queries and concerns are resolved promptly and effectively.
- Process Compliance:
- Follow internal guidelines and ensure compliance with operational and administrative protocols.
Key Requirements:
Skills & Attributes:
- Excellent interpersonal and persuasion skills
- Strong communication in English and the local language
- Proficiency in MS Office, email etiquette, and CRM/sales tools
- Ability to remain patient, empathetic, and composed in parent/student interactions
Educational Qualifications:
- Bachelor's degree is mandatory
- Preferred: B.Tech / MBA / Master's in Psychology, Education, or related fields
Experience:
- Prior experience in educational counselling or B2C sales
- Experience in student support roles within the education sector is a plus
Core Competencies:
- Customer-focused mindset
- Accountability and ownership of tasks
- Target-driven approach
- Team collaboration and emotional intelligence
Key Stakeholders:
- External: Students, Parents, School Representatives
- Internal: Academic and Non-Academic Staff, Regional Support Teams, Sales & Operations Teams
