Key Responsibilities:

Sales & Counselling:
Drive revenue by counselling prospective and existing students/parents on AESL's educational offerings. Utilize in-person meetings, phone calls, emails, and other communication channels to convert inquiries into enrollments.
Fee Collection:
Ensure timely fee payments from parents as per policy guidelines.
Student Onboarding & Support:
Manage the end-to-end journey of the student at the center by facilitating enrollments, documentation, and course initiation.
Customer Experience:
Build rapport with students and parents, ensuring their queries and concerns are resolved promptly and effectively.
Process Compliance:
Follow internal guidelines and ensure compliance with operational and administrative protocols.

Key Requirements:

Skills & Attributes:

Excellent interpersonal and persuasion skills
Strong communication in English and the local language
Proficiency in MS Office, email etiquette, and CRM/sales tools
Ability to remain patient, empathetic, and composed in parent/student interactions

Educational Qualifications:

Experience:

Core Competencies:

Key Stakeholders:

External: Students, Parents, School Representatives
Internal: Academic and Non-Academic Staff, Regional Support Teams, Sales & Operations Teams

SSAO