ServiceNow Developer / Lead

ServiceNow Senior Developer / Lead 

Developer

Location: Chennai (Relevantz)

Experience: 7+ Years

Employment Type: Full-Time 

Job Summary

We are seeking an experienced ServiceNow Senior Developer with 7+ years of hands-on 

experience in designing, developing, configuring, and implementing enterprise-scale ServiceNow 

solutions. The ideal candidate should possess deep expertise across ITSM, CMDB, ITOM, 

Employee Center Portal, Service Catalog, Discovery, Integrations, and ServiceNow platform 

development.

The candidate should be capable of handling complex technical scenarios, designing scalable 

solutions, troubleshooting production issues, and collaborating with business stakeholders to 

deliver high-quality ServiceNow implementations.

Key Responsibilities

ServiceNow Platform Development

• Design, develop, and implement ServiceNow solutions aligned with business 

requirements.

• Develop and customize: 

o Business Rules

o Client Scripts

o UI Policies

o Script Includes

o Scheduled Jobs

o ACLs

o UI Actions

o Data Policies

• Build scalable and reusable ServiceNow applications using JavaScript and Glide APIs.

• Configure and customize forms, lists, workspaces, and employee-facing portals.

ITSM Implementation

• Configure and customize: 

o Incident Management

o Problem Management

o Change Management

o Request Management

o Knowledge Management

o Service Catalog

• Implement Change Management processes including: 

o Change Models

o Approval Policies

o Risk Assessment

o CAB Flows

o State Models

CMDB & Discovery

• Configure and maintain CMDB following ServiceNow best practices.

• Implement and troubleshoot: 

o Discovery

o Service Mapping

o Identification & Reconciliation Engine (IRE)

o CI Class Management

o Data Source Governance

• Resolve duplicate CI issues and manage reconciliation rules.

• Understand CMDB architecture, base tables, core tables, and class inheritance.

ITOM

• Implement and support: 

o Discovery

o Service Mapping

o Event Management

o Operational Intelligence

o AIOps

• Configure MID Servers and troubleshoot Discovery failures.

• Create business service mappings and monitor service health.

Portal & Employee Center

• Configure and customize: 

o Employee Center

o Service Portal

o Widgets

o Catalog Experiences

• Develop custom widgets and advanced portal navigation.

• Understand widget data flow and server-client communication.

Integrations

• Design and implement integrations using: 

o REST APIs

o SOAP APIs

o Integration Hub

o Scripted REST APIs

• Develop inbound and outbound integrations.

• Configure and troubleshoot MID Server connectivity.

Automation

• Develop solutions using: 

o Flow Designer

o Integration Hub

o Subflows

o Custom Actions

• Migrate legacy workflows to Flow Designer.

• Build end-to-end automated business processes.

Must-Have Technical Skills

ServiceNow Core

• 7+ years of ServiceNow Development experience.

• Strong expertise in: 

o ITSM

o CMDB

o ITOM

o Service Catalog

o Employee Center

Development & Scripting

• JavaScript

• GlideRecord

• GlideAggregate

• GlideQuery

• Script Includes

• Business Rules

• Client Scripts

• UI Policies

• ACLs

Platform Knowledge

• Execution Order

• Business Rule Types 

o Before

o After

o Async

o Display

• Change Management State Models

• Approval Rules

• Catalog Item vs Content Item

• Two-Step Checkout Process

• Major Incident Management

CMDB & Discovery

• Discovery Architecture

• MID Server Configuration

• Service Mapping

• IRE

• Reconciliation Rules

• CMDB Data Governance

Portal Development

• Service Portal

• Employee Center

• Widget Development

• Widget Data Flow

• Server Script & Client Controller

• server.get() vs server.update()

Integrations

• REST APIs

• SOAP APIs

• OAuth

• Integration Hub

• Third-Party Integrations

Scenario-Based Expertise Expected

Candidates should be able to confidently explain and troubleshoot:

• Duplicate CIs despite IRE implementation

• CMDB precedence and reconciliation conflicts

• Discovery failures when MID Server is operational

• Business Service risk spikes

• Major Incident conversion scenarios

• Event Management and Alert Correlation

• Automated Indicator implementation

• Risk score calculations

• • Change approval and risk assessment scenarios