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Solutioning and Design the ITSM, ITOM, CMDB, CSM solution using industry best practices.
• Advise, design and configure integration solutions between ServiceNow and other CMDB tools.
• Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions • Hands-on development
to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
• Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
• 3rd party software integrations with ServiceNow
• Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
• MID Server management experience
• Experience in multiple ServiceNow implementations
• Lead the configuration and customization of ServiceNow instances
Job ID: 148415725
Skills:
Servicenow, Angular, Javascript, html, css, Itsm, itom, Csm, Cmdb, HRSD
Skills:
Mq, Slas, Flows, Jms, REST, Agile, Scrum, File, Email, Activities, Report Definitions, Pega Customer Service CS framework, Data Pages, Pega 7.x 8.x, Pega Certified Senior System Architect CSSA, Declarative Rules, decision rules, Screen Flows, Pega Certified System Architect CSA, Pega application development, Pega Constellation applications, background processing, case management concepts
Skills:
Report Dashboard Creation, ServiceNow ITSM Module Configuration, User Experience Interface Customization, Cross-Module Support, Basic GRC IRM Configuration, Experience with ServiceNow Now Assist Generative AI, IT Process Improvement, Automation Process Improvement, Scripting Fundamentals
Skills:
Javascript, ServiceNow development, ITSM workflows, SOAP APIs, platform customization
Skills:
rest, css, Cmdb, Service Catalog, Problem Management, ui policy
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