Service Delivery Manager

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey

• The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives
• Maintain accurate and up-to-date documentation of service delivery processes and procedures
• Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs
• Develop and maintain effective communication channels with customers or clients to provide timely updates on service delivery issues, status, and progress
• Identify areas for improvement in the service delivery process
• Provide leadership and guidance to the service delivery team, including training, mentoring, and performance management
• The ideal Service Delivery Manager should possess strong communication, leadership, and problem-solving skills