Servicenow, Ecc, Scrum, Itil, Automation, Program Financial Management, Pmp, Quality Governance, SAP Techno-Functional Expertise, Process Improvement, Agile Delivery

customer communication , service delivery, performance metrics, Leadership, process improvement, Sla Management

Software Development Life Cycle, project management tools, bug issue tracking system, Software Quality Assurance methodologies, Agile performance metrics, Agile Scrum methodologies

SAP support, Incident Management, Service Delivery Management, Stakeholder Management, Communication Skills, Problem-solving

Service Delivery, Quality Assurance, Project Management, Customer Service, Budget Management, Process Improvement, Team Leadership, Performance Management, Vendor Management, Risk Management

MS SQL, Service Delivery Management, Oracle, Database, Open Source DB

Service Delivery Management, Forecasting, Resource Planning, Audits, Process improvement, Budgeting, Large-scale program project management, Risk management, Cross-functional team leadership