Service Delivery Manager (Cybersecurity), MNC
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Our client is a leading organization in a highly regulated industry with a strong focus on digital resilience, operational excellence, and enterprise security. They are seeking a Service Delivery Manager (Cybersecurity) to lead the management, performance, and continual improvement of cybersecurity services across the business. This role is suited for a seasoned professional who can align service delivery with business priorities while ensuring reliability, compliance, and user satisfaction.
Role
As the Service Delivery Manager (Cybersecurity), you will oversee the end-to-end delivery of cybersecurity services, from strategy and service design through to operations, governance, and continuous enhancement. You will work closely with internal technology teams, service desk functions, end users, and external partners to ensure services are effective, scalable, and aligned with organizational objectives. The role also serves as the key escalation point for service-related issues, driving timely incident resolution, managing service performance against agreed standards, and overseeing budgeting, vendor coordination, and service optimization initiatives.
Requirements
Candidates should hold a degree in Cybersecurity, Information Technology, or a related field, with 5 to 8 years of experience in IT security and/or service management, including oversight of cybersecurity services. The ideal candidate brings a solid understanding of service management frameworks, operational delivery, governance, and continuous improvement, along with demonstrated experience managing stakeholders, vendors, service performance, and incident resolution within a structured environment. Professional certifications such as CISSP, CISM, CISA, ITIL, or similar will be considered an advantage.
To Apply
Interested candidates, please submit your resume to Grace Lim at [Confidential Information]. We regret to inform that only successful shortlisted candidates will be notified. License No: 16S8060 Registration no: R1988923
Job ID: 146454089
Skills:
Microsoft Office, Microsoft Excel, Hospitality, Leadership, Customer Service, Customer Service Excellence, Customer Service Delivery, Microsoft Word, improve customer service, Customer Support, Team Player, People Management, Interpersonal Skills
Skills:
process qualification , operational support , Machine conversion, Yield improvement, Equipment Maintenance, Production equipment setup, Preventive Maintenance, Device setup, Productivity Enhancement, Handler prober conversion, Continuous Improvement
Skills:
securities regulations, SEC reporting, listing rules, Corporate Governance, capital markets transactions, public company advisory, public company compliance, Securities Regulation, transaction documentation, public disclosure materials
Skills:
Change management, Governance standards, Leadership Development, Hr Analytics, Compensation reviews, Payroll, Talent Management, Talent Acquisition, Digitalisation process improvements, HR KPI tracking, Succession Planning, Hr Policies, Manpower cost planning, Market benchmarking
Skills:
ticketing systems , Dashboards, Slas, Reporting Tools, Automation, Qa Management, AI tools, App review operations, Service queues, Process Improvements, Gaming platforms, Platform ecosystems, Program Management, Cross-functional initiatives, Technical Program Management, Operational workflows, Developer Support, Operational tracking platforms, Operations, Digital marketplaces
