Senior Salesforce Administrator

Required Qualifications:

• 5-7 years of hands-on experience as a Salesforce Administrator.
• Strong communication skills, able to interface with end users to gather information and clearly articulate ticket status and resolution.
• Strong problem-solving skills, able to deep dive into issues and understand root problems.
• Salesforce Certified Administrator (ADM 201) credential is highly preferred.
• Solid understanding of Salesforce standard objects (Leads, Contacts, Accounts, Opportunities) and foundational security models.

Key Responsibilities:

• Tier 1 Support & Triage: Act as the primary point of contact for basic end-user support tickets. Answer basic questions related to Salesforce, and route to the correct person/team to resolve issues as required.
• User & Access Management: Handle routine user provisioning, de-provisioning and access changes. Manage roles, profiles, permission sets, and sharing rules to ensure users have the appropriate level of access to perform their jobs.
• System Troubleshooting: Investigate and resolve basic issues related to access, visibility, and error messages. Capture error details and work to reproduce issues before sending errors to the product team.
• Minor Configuration: Perform routine administrative tasks such as updating fields, page layouts, list views, reports, and other out-of-the-box functionality.
• Data Maintenance: Assist with basic data hygiene tasks, including performing data updates, executing simple data imports/exports, and maintaining data quality standards.
• Process Monitoring: Monitor existing basic automations (like simple Flows or Validation Rules) and report any recurring issues or failures to the product and engineering team.
• Documentation: Maintain clear and updated documentation on basic system processes, troubleshooting steps, and standard operating procedures for the support queue.