How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Salesforce Administration & Configuration
- Manage daily Salesforce operations including user setup, profiles, permission sets, role hierarchy, and license assignments.
- Configure and maintain Flows, dynamic layouts, record types, approval processes, dashboards, and reports.
- Build, customize, and support standard and custom objects (Accounts, Contacts, Leads, Opportunities, etc.).
- Troubleshoot system issues and implement practical, scalable solutions.
- Maintain data accuracy and support integrations between Salesforce and external systems or platforms.
Release Management & DevOps (Copado / GitLab)
- Support Salesforce release cycles using Copado, including preparing user stories, performing commits, and executing deployments.
- Configure, maintain, and optimize Copado pipelines and deployment jobs.
- Assist in planning and delivering metadata and code deployments across Dev, UAT, and Production environments.
- Apply CI/CD best practices, including test automation readiness, static code checks, and version control using GitLab branching strategies.
- Ensure deployment quality through testing, validation, and documentation.
Cross-Functional Collaboration
- Work closely with developers, QA, and business stakeholders to coordinate releases and platform enhancements.
- Translate business requirements into technical Salesforce configurations with minimal supervision.
- Provide user support, answer platform-related questions, and assist with training or documentation as needed.
Agile Delivery & Continuous Improvement
- Participate in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives.
- Validate and approve system changes before deployment to ensure functionality and stability.
- Identify opportunities for automation, process improvements, and system optimization.
What You Need To Succeed (Minimum Qualifications)
- Bachelor's Degree in Business, Computer Information Systems or related field
- 4+ years of Salesforce Administrator experience with Sales Cloud and/or Service Cloud.
- Salesforce Certified Administrator (required).
- Experience with Copado and GitLab or comparable DevOps/release management tools.
- Strong understanding of Salesforce Flow and other declarative automation tools.
- Familiarity with basic development concepts (Apex, SOQL) is helpful but not required.
- Strong communication skills and proven ability to work cross-functionally.
Behavioral Competencies
- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Additional Salesforce certifications (Advanced Administrator, Admin Super Set) are a plus.
- Functional knowledge of the airline business or airline IT processes; B2B Partnerships (Agency and Corporate Travel Management) relationships.
About The Company
What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.
Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.
About The Delta Technology Hub (DTH), Bangalore
The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.
For more information, please visit www.deltatechhub.com
Why join
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.
