Sales Operations Manager

Job Description

The Salon Operations Manager is responsible for driving operational excellence across all salons by overseeing daily operations, ensuring compliance, driving performance metrics, and maintaining strong cross-functional collaboration. This role also plays a key part in team development, sales impetus, and ensuring smooth salon launches and transitions.

Responsibilities

Requirement 

• Leadership & People Development
• Operational Planning & Execution
• Data-Driven Decision Making
• Customer Experience Management
• Compliance & Process Orientation
• Communication & Collaboration

 Responsibilities:

• Operational Oversight & Sales Impetus
• Review the Sales Impetus Checklist with Outlet Managers weekly to ensure data availability, comprehension, and accurate provisioning.
• Ensure templating, reporting formats, and education on dashboards are effectively delivered and understood by all outlet leads.
• Facilitate weekly submission of calls dashboards and monthly overviews on team performance, culture, and skill indicators.
• Cross-functional Collaboration
• Liaise with L&D, HR, CRM, and Finance teams to ensure seamless integration of operational activities and people-focused initiatives.
• Ensure consistent implementation of policies, training calendars, and customer service protocols.
• Staffing & Roster Management
• Conduct monthly staffing metric reviews to identify hiring needs, plan internal transfers, and support manpower fulfillment.
• Lead weekly roster planning and provisioning to ensure effective coverage.
• Compliance & Governance
• Coordinate with CRM for weekly issue resolution reporting.
• Review discounting trends bi-weekly; raise flags on policy deviations.
• Ensure all Modes of Finance are active and functional across all salons; resolve any related issues.
• Incentive & Requisition Management
• Oversee incentive processing and disbursement for salon teams.
• Ensure timely requisition of standard issue items for salon personnel.
• Conduct monthly audits of POC hierarchies and credentialing compliance.
• Salon Launches & Dry Runs
• Lead dry runs and ensure operational readiness of new salon openings.
• Monitor the pre-opening checklist comprehensively, starting one month prior to launch.
• Team Engagement & Grievance Management
• Conduct weekly connects with Ops Executives and overall salon team to understand operational challenges, resolve grievances, and provide counselling where required.
• Onboarding & Training
• Facilitate comprehensive New Hire Onboarding in coordination with HR and L&D teams.
• Sales & Revenue Management
• Drive achievement of sales targets across all outlets by collaborating with Outlet Managers, monitoring performance metrics, and implementing corrective actions as needed.
• Ensure revenue operations are streamlined and aligned with business goals through focused planning, campaign execution, and tracking of key revenue drivers.

Qualifications and Education Requirements

• Masters in management

Preferred Skills

• Bachelor's degree in Marketing, Business Administration, or a related field.
• MBA in Marketing is preferred.

Experience

• 8+ years of relevant industry experience