Company Description Silaris Informations India Pvt Ltd is a customer-centric digital BPO specializing in end-to-end solutions for Customer Interaction Centers, with a strong focus on the BFSI sector in India. Established in 2011, the company has built a niche through digital solutions that enhance service quality and customer experience. Silaris operates with a philosophy of Service and Customer Delight, aligning its services with the culture and expectations of its clients while maintaining cost efficiency. Its service offerings are powered by tailor-made digital tools leveraging artificial intelligence, speech analytics, and robotics to improve operational performance and customer interactions.
Role Description This full-time, on-site Sales Executive role is based in Delhi Cantonment. The Sales Executive will identify and qualify new business opportunities, generate leads, and build a robust sales pipeline for Silaris's digital BPO and customer interaction solutions. The role involves conducting client meetings and presentations, understanding customer requirements, and proposing tailored service offerings that align with client business goals. The Sales Executive will negotiate contracts, support pricing discussions, and collaborate with internal teams to ensure smooth onboarding and ongoing client satisfaction. Day-to-day responsibilities include maintaining accurate sales records, preparing regular reports, and meeting or exceeding assigned sales targets while adhering to company policies and ethical standards.
Qualifications
- Strong sales, business development, and client relationship management skills, with the ability to drive end-to-end sales cycles.
- Solid communication, presentation, and negotiation abilities, including clear spoken and written English and comfort in client-facing discussions.
- Understanding of BPO, customer interaction centers, or BFSI services, with the capacity to learn and explain digital and AI-driven solutions.
- Analytical and problem-solving skills for assessing client needs, identifying opportunities, and preparing data-driven proposals.
- Proficiency in basic office and CRM tools for lead tracking, sales reporting, and pipeline management.
- Bachelor's degree in Business, Marketing, Commerce, or a related field; relevant sales experience in BPO or BFSI sectors is preferred.
- Ability to work on-site in Delhi Cantonment, manage time effectively, and meet performance targets in a fast-paced environment.
