- Prepare and submit techno-commercial quotations based on customer requirements.
- Follow up on quotations, inquiries, and pending orders.
- Support the sales team in achieving sales targets and business objectives.
- Maintain and update customer databases, inquiry logs, and sales records.
- Handle customer inquiries via phone, email, and meetings.
- Coordinate with customers regarding order status, delivery schedules, and documentation.
- Resolve customer concerns by coordinating with internal departments.
- Prepare sales orders and ensure accurate order entry into ERP/software systems.
- Coordinate with design, production, purchase, and dispatch teams for timely execution of orders.
- Monitor order progress and communicate updates to customers.
- Generate MIS reports, sales reports, order status reports, and forecast reports.
- Maintain records of quotations, purchase orders, contracts, and correspondence.
- Prepare tender documents and support bid submissions when required.
- Coordinate with engineering teams for technical clarifications.
- Work closely with production and planning departments to meet delivery commitments.
- Assist the accounts team regarding customer payment follow-ups.
Required Skills
- Strong communication and customer-handling skills.
- Excellent coordination and follow-up abilities.
- Knowledge of quotation preparation and order processing.
- Proficiency in MS Office (Excel, Word, Outlook).
- Familiarity with ERP software.
- Good organizational and multitasking skills.
- Basic understanding of electrical automation products, control panels, PLCs, VFDs, and industrial automation solutions.
Skills: sales coordination,team coordination,customer interaction
