Project Manager

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Principal Project Management working remotely in Mumbai or Ahmedabad, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll be Doing

Looking for an opportunity to showcase your organization and leadership skills As the primary liaison overseeing projects at our customer experience centers, you'll be our client's point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.

You'll report to an Executive Director, Project Management. You'll contribute to the success of the business as you are the primary point of contact overseeing various client projects.

During a Typical Day, You'll

• Collaborate with internal teams, stakeholders, senior executive level parties and external clients in a virtual environment
• Customize, build, manage and maintain effective project records
• Identify risk, investigate to define mitigation plans, tactfully escalate and execute on change management
• Clearly articulate requirements and overall project status to various levels and audiences
• Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
• Spearhead innovative projects for corporate initiatives and enhancements
• Display managerial courage within an individual contributor role as you navigate the project phases

What You Bring to the Role

• BA/BS or equivalent relevant experience
• 3+ years experience in a project management role leading the deployment of medium to large scale global projects
• PMP and/or equivalent relevant project management experience
• Operational management experience within the BPO/call center industry required
• Ability to provide strategic guidance while leading a project team
• Expertise with formal presentation
• Experience with project management and word processing software, spreadsheet and flowcharting applications
• Willing to work on US hours
• Must have a valid passport and able to travel internationally 

What You Can Expect 

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)