About the company:
At NIIT, we're transforming the way the world learns, for the better. That's why the world's best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
Link for our LinkedIn page: https://www.linkedin.com/company/niit-limited/
Position:Project Manager (Training Delivery & Administration)
Duration: Full Time
Location: Gurugram, Haryana ( Hybrid )
Role Summary
The Project Manager – Training Delivery & Administration is responsible for planning, coordinating, and managing end-to-end learning delivery projects. The role oversees training administration, stakeholder management, project planning, facilitator coordination, virtual delivery operations, and overall project execution to ensure high-quality delivery and an exceptional learner experience.
Key Responsibilities
Project Planning & Delivery
- Plan, manage, and monitor end-to-end training delivery projects from initiation through completion.
- Develop project plans, timelines, milestones, and delivery schedules using appropriate project management tools.
- Coordinate multiple concurrent training programs while ensuring adherence to agreed timelines, budgets, and quality standards.
- Track project progress and provide regular status updates to internal and external stakeholders.
- Ensure successful execution of instructor-led (ILT), virtual instructor-led (VILT), and blended learning programs.
Training Administration Oversight
- Oversee end-to-end training administration activities, including enrollment, scheduling, rescheduling, learner communications, attendance tracking, and reporting.
- Ensure class readiness by coordinating with facilitators, vendors, clients, and internal support teams.
- Monitor training operations and ensure all logistical and administrative requirements are completed before delivery.
- Review operational reports and implement corrective actions where required.
Stakeholder & Client Management
- Build and maintain strong relationships with clients, facilitators, vendors, and internal stakeholders.
- Conduct regular project meetings and provide timely project updates.
- Gather stakeholder feedback throughout the project lifecycle and ensure expectations are effectively managed.
- Act as the primary point of contact for project-related communication and escalations.
Risk & Issue Management
- Identify project risks, dependencies, and potential delivery challenges.
- Proactively manage changes in project scope and timelines.
- Resolve project issues, conflicts, and resource constraints in collaboration with relevant stakeholders.
- Develop contingency and mitigation plans to ensure uninterrupted project delivery.
Virtual Training Delivery Support
- Manage the technical delivery of virtual training sessions.
- Coordinate virtual classroom setup and ensure all technical requirements are met prior to delivery.
- Support facilitators during live sessions by managing participant interactions, breakout rooms, polls, chat, Q&A, and other engagement activities.
- Provide participants with guidance on using virtual learning platform features and troubleshoot technical issues during sessions.
- Ensure a smooth and engaging virtual learning experience.
Reporting & Continuous Improvement
- Monitor project performance using key operational and delivery metrics.
- Prepare project dashboards, utilization reports, and post-program summaries.
- Identify opportunities to improve delivery processes, operational efficiency, and learner satisfaction.
- Drive continuous improvement initiatives across training delivery and administration.
Required Skills & Qualifications
- Excellent verbal and written communication skills.
- Strong project management and stakeholder management capabilities.
- Proven experience in planning and managing end-to-end training delivery and administration projects.
- Excellent client-facing, customer relationship, and vendor management skills.
- Strong organizational, planning, and multitasking abilities.
- Experience managing virtual training platforms such as Microsoft Teams, Zoom, or Webex.
- Strong problem-solving, risk management, and decision-making skills.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Project or equivalent project management tools.
Preferred Experience
- Experience managing global learning delivery programs across multiple regions and time zones.
- Knowledge of Learning Management Systems (LMS) and Customer Relationship Management (CRM) platforms.
- Experience coordinating large-scale virtual and classroom training programs.
- Familiarity with project management methodologies and continuous improvement practices.
Work Requirements
- Willingness to work in rotational shifts to support global clients and delivery teams.
- Flexibility to support programs across different time zones and occasional extended working hours based on business requirements.
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
