Key Account Manager

Job Title: Account Manager – Sales & Customer Success

Location: Bangalore

Experience:4–7/8 Years(update based on your final requirement)

Department: Sales & Customer Success

Reporting To: Head – Staffing

Job Summary

We are looking for an Account Manager to drive growth across Enterprise & Emerging (EE & EN) accounts. The role focuses on account growth, customer success, revenue expansion, and strategic client relationship management within IT Staffing and IT Services. Candidates with exposure to Go-to-Market (GTM) initiatives and the US market will be preferred.

Key Responsibilities

• Manage and grow Enterprise & Emerging accounts through proactive client engagement.
• Drive revenue through cross-selling, up-selling, renewals, and account expansion.
• Build and maintain CXO-level client relationships while ensuring high customer satisfaction.
• Partner with delivery and recruitment teams to ensure timely fulfillment and SLA adherence.
• Prepare account plans, forecasts, proposals, QBRs, and support RFP responses.
• Contribute to GTM initiatives and support business expansion, particularly in the US market.

Required Skills & Experience

• 4–7/8 years of experience in Account Management, Client Partner, Customer Success, or Sales within IT Staffing/IT Services.
• Proven experience in account growth, revenue generation, and client retention.
• Strong understanding of IT Staffing models (Contract, C2H, Permanent, and Managed Services).
• Excellent communication, negotiation, presentation, and stakeholder management skills.
• Exposure to GTM strategy and US market is an added advantage.