Inside Sales Specialist

Job Title: Inside Sales Specialist

Department: Sales

Location: Mumbai

Experience Required: 2+Years

About Us:

DoubleTick is a mobile-first conversational CRM built on the official WhatsApp Business API, designed to unlock WhatsApp-led sales, marketing, and customer engagement at scale. It enables businesses to manage conversations through a centralized team inbox, automate workflows with chatbots and bot studio, and drive growth via bulk broadcasting and analytics. With features like WhatsApp Calling, commerce & cataloging, and role-based access, DoubleTick helps teams streamline operations and improve conversion efficiency.

Backed by Info Edge Ventures and BeeNext, the platform serves 10,000+ businesses across India and UAE in 100+ industries. Leading brands such as MakeMyTrip, Royal Enfield, CoinDCX, Tarun Tahiliani, Times Media, GRT Jewellers, Malabar Gold and Diamonds, Jaro Education, Sabyasachi, and DarGlobal trust DoubleTick to power their customer conversations. For more details, check out our website: https://doubletick.io

About the Role

DoubleTick is looking for a motivated and results driven Inside Sales Specialist to guide, mentor, and scale our growing sales team. The candidate will be responsible for building strong relationships with customers, generating leads, managing accounts, and ensuring customer satisfaction.

Roles & Responsibilities:

Lead Qualification and Customer Segmentation

Evaluate inbound and outbound leads to identify high-potential prospects. Segment leads based on industry, purchasing readiness, business size, and potential revenue. Ensure every lead is nurtured effectively with structured follow-ups and appropriate engagement strategies.

Consultative Sales and Use-Case Analysis

Engage with prospects to deeply understand their business challenges, needs, and goals. Conduct requirement gathering discussions to map product features to real-time business use cases.

Taking Ownership and Achieving Revenue Targets

Own the entire inside-sales cycle-from lead engagement to closure. Build and manage a strong sales pipeline to consistently achieve monthly and quarterly revenue goals.

Product Demonstrations

Deliver compelling and engaging product demos tailored to customer needs and industry use cases. Clearly explain product benefits, ROI impact, and differentiating features.

Meeting Sales Targets

Plan, forecast, and execute sales strategies to consistently meet assigned targets. Work closely with the sales leadership team to align efforts with business objectives.

Up-Selling & Cross-Selling

Identify opportunities within existing customer accounts to increase revenue through upgraded plans, additional modules, or extended services.

You're the best fit if you've:

• Inherent Tech-Savviness and Business Acumen

• Good interpersonal and communication skills (English and Hindi) and talking comes naturally to you

• Empathetic

• Go getter and have an ownership mindset

Perks and benefits:

• Excellent Incentive Policy—A good Business Development Manager/Associate can earn incentives that are more than his monthly salary on achieving monthly targets.

Preferred Qualification:

• Bachelor's or master's degree in Sales, Marketing, or related field

• 2+ Years of Experience in Inside Sales and Sales Management.

• Excellent communication and interpersonal skills

• Experience with CRM tools or technology or software industries is a plus.

Why Work with Us

• Accelerated Career Growth – Fast-track your way into leadership roles with a clear growth path.

• Challenging Work Environment – Collaborate with large enterprises and solve complex technology problems.

• Career Flexibility – Explore transitions into roles like Product Manager and beyond.

• Supportive Culture – Work with a friendly, approachable team and management that values people.

• Founder-Led Exposure – Get a front-row seat to the startup journey and work closely with the founding team.

• Sharpen Customer-Centric Skills – Gain hands-on experience and build strong customer-facing and problem-solving skills.

• In AI bot creation, prompt engineering, and cutting-edge customer engagement solutions.