Job Description: Inside Sales Executive / Academic Counsellor
Location: Bangalore
Employment Type: Full-Time
Department: Sales / Admissions
About the Role
We are looking for a dynamic and results-driven Inside Sales Executive / Academic Counsellor to join our admissions team in Bangalore. The ideal candidate will be responsible for counselling prospective students, understanding their career goals, and guiding them toward the right educational programs while driving admissions through effective sales and relationship-building.
Key Responsibilities
- Contact and follow up with prospective students through phone calls, emails, WhatsApp, and virtual meetings.
- Understand students educational background, career aspirations, and learning requirements.
- Counsel prospective students on courses, program benefits, eligibility, career opportunities, and the admission process.
- Convert qualified leads into enrollments by providing personalised guidance and timely follow-ups.
- Achieve monthly and quarterly admission and revenue targets.
- Maintain accurate records of leads, interactions, and conversions in the CRM system.
- Coordinate with the admissions, operations, and support teams to ensure a smooth enrollment experience.
- Handle inquiries, objections, and negotiations professionally.
- Stay updated on course offerings, industry trends, and competitor programs.
- Build strong relationships with prospective students to enhance conversion and retention.
Required Qualifications
- Bachelor's degree in any discipline.
- 1–4 years of experience in Inside Sales, Academic Counselling, EdTech Sales, or Admission Counselling.
- Freshers with excellent communication and sales aptitude may also be considered.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong persuasion and negotiation abilities.
- Customer-centric approach with good listening skills.
- Target-oriented mindset with a proven ability to meet sales goals.
- Proficiency in MS Office and CRM tools.
- Strong time management and organisational skills.
- Ability to work in a fast-paced and performance-driven environment.
Preferred Experience
- Experience in EdTech, Higher Education, Training Institutes, or Online Learning platforms.
- Prior experience handling admission or counselling processes.
- Knowledge of CRM platforms such as Salesforce, LeadSquared, or Zoho CRM.
Compensation & Benefits
- Competitive fixed salary plus attractive performance incentives.
- Health insurance and statutory benefits.
- Career growth opportunities in a rapidly growing organisation.
- Ongoing learning, training, and professional development.
- Collaborative and supportive work environment.
Key Performance Indicators (KPIs)
- Lead-to-enrollment conversion rate.
- Monthly admission targets achieved.
- Revenue generated.
- Follow-up efficiency and response time.
- Student satisfaction and counselling quality.
