General Manager

Job Description: General Manager

Company: Phoenix Business Advisory

Position: General Manager

Location: Ahmedabad, Gujarat (Travel Required Across India & International Offices as Needed)

Department: Executive Management

Employment Type: Full-Time

Reports To: CEO

About Phoenix Business Advisory

Phoenix Business Advisory is a global Business Migration and Investment Advisory firm specializing in helping entrepreneurs, investors, business owners, and high-net-worth individuals expand internationally through business migration, investment advisory, and international business setup solutions.

With operations across India and international markets including Australia, the UAE, and the USA, we are committed to delivering world-class advisory services while maintaining the highest standards of professionalism, ethics, and client satisfaction.

As part of our continued growth, we are seeking an experienced General Manager to lead business operations, drive strategic initiatives, optimize organizational performance, and ensure sustainable business growth.

Position Summary

The General Manager will be responsible for the overall leadership and management of Phoenix Business Advisory's India operations. The role requires complete ownership of business performance, revenue generation, operational excellence, people management, customer satisfaction, and strategic execution.

The General Manager will work closely with the CEO to implement the company's vision, establish scalable business processes, drive profitability, and build a high-performance culture across all departments.

Key Responsibilities

1. Strategic Leadership

• Develop and execute short-term and long-term business strategies aligned with company objectives.

• Translate organizational goals into measurable departmental plans.

• Identify new business opportunities and expansion strategies.

• Drive continuous business improvement and organizational growth.

• Support mergers, partnerships, and strategic alliances where applicable.

• Present strategic recommendations to the CEO.

2. Business Operations

• Oversee the daily operations of all business functions.

• Ensure smooth coordination between Sales, Operations, HR, Marketing, Finance, and Client Success.

• Improve operational efficiency and productivity.

• Monitor service quality and turnaround times.

• Ensure effective implementation of company policies and SOPs.

• Resolve operational challenges and bottlenecks.

3. Revenue & Business Growth

• Drive overall business revenue and profitability.

• Monitor sales performance across all branches.

• Review revenue forecasts and sales pipelines.

• Work with Sales leadership to improve conversion rates.

• Develop business expansion plans for new markets.

• Build strategic partnerships to increase revenue.

4. Leadership & People Management

• Lead and mentor Department Heads, Managers, and Team Leaders.

• Build a culture of accountability, ownership, and collaboration.

• Conduct leadership meetings and performance reviews.

• Develop succession plans for key leadership positions.

• Identify high-potential employees and create development plans.

• Resolve conflicts and ensure employee engagement.

5. Financial Management

• Monitor departmental budgets and expenditures.

• Review financial reports and profitability.

• Optimize operational costs without compromising quality.

• Ensure efficient resource allocation.

• Support financial planning and forecasting.

• Improve business profitability through operational improvements.

6. Performance Management

Monitor business performance using KPIs such as:

• Revenue Growth

• Gross Profit

• Net Profit

• Sales Conversion Rate

• Client Satisfaction Score

• Employee Productivity

• Department Performance

• Business Development

• Customer Retention

• Operational Efficiency

• SLA Compliance

• Budget Utilization

• Team Retention

• Recruitment Success

• Project Completion Rate

Implement corrective action plans wherever required.

7. Process Improvement

• Review and optimize existing business processes.

• Develop and implement Standard Operating Procedures (SOPs).

• Identify automation opportunities.

• Improve CRM usage and reporting standards.

• Ensure operational consistency across all branches.

• Promote a culture of continuous improvement.

8. Client Relationship Management

• Build and maintain relationships with strategic clients.

• Handle escalated client concerns.

• Ensure exceptional customer experience.

• Improve client retention.

• Participate in high-value client meetings.

• Monitor customer satisfaction metrics.

9. Compliance & Risk Management

• Ensure compliance with company policies and legal requirements.

• Maintain confidentiality of business information.

• Identify operational and financial risks.

• Implement effective risk mitigation strategies.

• Ensure ethical business practices across all departments.

10. Cross-Functional Coordination

Work closely with:

• Sales Department

• Marketing Department

• Operations Team

• HR Department

• Finance Department

• Client Success Team

• Legal & Compliance Team

• Ensure effective communication and collaboration across all functions.

Educational Qualifications

• Bachelor's Degree in Business Administration, Management, Commerce, or a related field.

• MBA or Master's Degree in Business Management preferred.

Experience

• 10–15 years of overall business management experience.

• Minimum 5–7 years in a senior leadership role.

• Proven experience managing multiple departments.

• Experience in Business Advisory, Immigration Consultancy, Consulting, Professional Services, BFSI, or Real Estate preferred.

• Demonstrated success in scaling business operations and leading high-performing teams.

Required Skills

Leadership Skills

• Strategic Leadership

• Team Building

• People Management

• Coaching & Mentoring

• Conflict Resolution

• Decision Making

• Change Management

Business Skills

• Business Planning

• Revenue Management

• Operational Excellence

• Financial Management

• Business Development

• Process Improvement

• Project Management

Technical Skills

• CRM Systems

• Microsoft Office Suite

• Advanced Excel

• Business Reporting

• Dashboard Management

• Budget Planning

Soft Skills

• Excellent Communication

• Presentation Skills

• Negotiation

• Problem Solving

• Critical Thinking

• Time Management

• Adaptability

• Leadership Presence

Preferred Industry Experience

• Business Migration & Immigration Consultancy

• Business Advisory

• Professional Consulting

• Real Estate

• Banking & Financial Services (BFSI)

• Wealth Management

• International Education

• Corporate Services