Field Service Engineer

Key Responsibilities

• Provide technical support and assistance to customers through phone, email, remote support, and on-site visits
• Diagnose, troubleshoot, and resolve complex technical issues related to equipment and systems
• Perform preventive maintenance, corrective maintenance, and repair activities to ensure optimal equipment performance
• Conduct equipment inspections, testing, and performance evaluations
• Collaborate with engineering, product, and support teams to resolve customer issues and implement solutions
• Support equipment installation, commissioning, and operational startup activities
• Develop and maintain strong relationships with customers and key stakeholders
• Analyze customer feedback and identify opportunities for product and service improvements
• Prepare service reports, maintenance records, and technical documentation
• Ensure compliance with industry standards, safety regulations, and company procedures