Treasure AI
トレジャーAIの社員は情熱的で、データドリブン、そして顧客第一主義です。私たちは、自ら行動を起こし、ニーズを先読みし、主体的に問題解決に取り組むドライバーの集まりです。私たちの行動は、誠実さ、信頼性、オープンさ、そして謙虚さという価値観を体現しています。
Your Role
Lead end-to-end delivery of customer engagements from scoping through execution and renewal. Serve as the primary contact for client stakeholders while managing cross-functional teams to ensure on-time, in-scope delivery aligned to business outcomes.
Key Responsibilities
Client & Delivery Management
- Primary point of contact for assigned engagements across business and technical stakeholders
- Lead project governance including steering committees, status reviews, and executive readouts
- Translate client objectives into clear engagement plans with measurable success criteria
- Manage client expectations, scope boundaries, and change requests; escalate and resolve conflicts
Project Execution & Governance
- Own engagement plan including scope, timelines, milestones, dependencies, and resources
- Coordinate cross-functional teams (Solution Architects, Data Engineers, Product, Support)
- Implement delivery governance: RAID logs, status reports, change control, communication plans
- Ensure quality project artifacts: charters, SOWs, status decks, runbooks, handover documentation
Commercial & Value Delivery
- Own services SOW: scope, assumptions, deliverables, acceptance criteria
- Identify upsell/cross-sell opportunities with Sales and Customer Success
- Define and track value metrics: adoption, performance, time-to-value, business impact
- Drive user adoption and change management with client sponsors
Risk & Quality Management
- Maintain consolidated view of project health: schedule, scope, budget, risks, satisfaction
- Anticipate and mitigate delivery risks; manage dependencies across teams
- Enforce best-practice methodologies (agile/hybrid delivery, SDLC, data & AI standards)
Required Qualifications
- Bachelor's degree in Business, Engineering, Computer Science, or related field
- 7+ years in consulting, professional services, or project management with enterprise customers
- Proven track record leading complex, multi-stakeholder implementations (SaaS, data/analytics, AI/ML, MarTech/CDP)
- Strong stakeholder management with clear, confident communication skills
- Expertise in project management: planning, estimation, risk management, governance
- Experience owning SOWs, budgets, and profitability for services engagements
- Excellent presentation skills; ability to translate technical topics into business language
- Experience in global, cross-functional environments across time zones
PREFERRED QUALIFICATIONS
- Experience with CDPs, marketing technology, data platforms, or AI/ML implementations
- Professional certifications: PMP, PRINCE2, Scrum Master, SAFe
- Background in data & analytics, cloud platforms (AWS/Azure/GCP), or enterprise SaaS
- Experience collaborating with partners/SIs in shared delivery models Working Policy
KEY COMPETENCIES
- Client-centric mindset focused on outcomes and long-term relationships
- Structured problem-solving; comfortable with ambiguity
- Ownership and accountability for results
- Strong influencing and negotiation skills
- Operational rigor in planning, reporting, and financial tracking
