Engagement Manager - OTT/Broadcast/Streaming/Cloud

Born in India, Built for the World

Amagi is an Emmy®-winning, agentic industry cloud platform powering the modern video economy. We help media companies unify streaming and broadcast workflows, modernize operations, and maximize monetization—from live remote production and real-time ad decisioning to automated playout and global content syndication.

Trusted by a majority of the world's top 50 listed media companies, Amagi delivers:

• 9,000+ channels across 300+ content distributors
• 500,000+ hours of content processed
• 26 billion+ monetized ad impressions

We power marquee brands including CBS, BBC, Warner Bros. Discovery, NBC, NBA, and DAZN—and the world's biggest events: The Olympics, Super Bowl, The Grammys, and the US Presidential Debate.

Amagi is built on the belief that freedom and happiness are essential for people to do their best work. We call it the Amagi Way: a unique DNA of goodness, purpose, and innovation that shapes how we work, the teams we build, and the impact we want to make together. Over the last two decades, it has been the driving force behind how we have redefined the video economy while contributing to the communities around us. 

Headquartered in Bengaluru, India, and listed on the BSE and NSE, Amagi is a global team of 1,000+ people spread across offices in the Americas, EMEA, and APAC.

To learn more about our impact, we invite you to explore here.

Work Mode                   : In-Office

Location                       : Bengaluru (Bannerghatta Road)

Role Overview:

We are looking for an experienced, proactive, enthusiastic team player with a can-do personality who is passionate about delivering a quality product to our customers. An Amagi Engagement Manager is responsible for the delivery of the assigned project on schedule, within budget, and meeting the expectations of the client. The projects will include a broad range of products from Planner, Playout, to Server-Side Ad Insertion for monetization. In addition, the Project Manager has a responsibility to provide a positive experience for the customer and people working on his/her project team. 

What will you own

• Prepare top-down, structured Project Plans 
• Provide high-level plans indicating key project stages and milestones. 
• Stage plans should identify all of the products that will be delivered during the project cycle, along with prerequisites and activities required to accomplish the delivery of the products. 
• Define a structured organisation for project delivery. 
• Identify resource requirements of the project and associated hard and soft skills for each resource. Ensuring competencies are met to deliver the project to which he/she has been assigned. 
• Manage and monitor the project plan to ensure successful completion of the planned activities and delivery of the project on time. 
• Manage and monitor the budget to ensure the project is delivered within budget. 
• Manage customers expectations and control project scope, driving the customer acceptance of the project within the boundaries of the documented project scope. 
• Handling customers escalations and driving a successful resolution between all stakeholders.
• Stakeholder management.
• Prepare the various status reports, both for internal and external stakeholders, to be distributed within an agreed timeframe. 
• Establish, implement, and manage processes and procedures covering configuration management, including Change Control, Risk & Issues Management, Documentation Management, and Product Assurance. 
• Write specification documents and workflows. 
• Establish and implement a team culture within his/her assigned project. 
• Manage multiple projects at all stages while ensuring consistent high levels of service delivery. 

What are we looking for

• The ideal candidate will have a minimum of 5+ years of end to end project management experience in a customer facing role.
• Must have proven experience using project management tools and methodologies
• Excellent communication skills 
• Excellent Customer Management & negotiation skills 
• Excellent leadership skills 
• University Degree in electrical or computer engineering, or Equivalent experience 
• Highly knowledgeable in project management 
• Project Management Professional (PMP) accreditation preferred.
• Knowledge of Broadcast, Digital, Linear, or SSAI is preferred.
• Experience with Complex Cloud Solutions 
• Proven track record working in a team environment 
• Proven experience in delivering real-time projects under time constraints 
• Excellent project management skills and competency 
• Good technical knowledge is an asset 

Life at Amagi:

Amagi is an equal opportunity employer. Our culture is built around four values that show up in how we work every day. 

• Be Vulnerable, Be You. Authenticity is our baseline.
• Goodness Wins. We always lead with integrity.
• Have Fun with Challenges. We see obstacles as opportunities, not roadblocks.
• Think Macro, Do Micro. We dream big but execute with relentless precision.

A Place That Takes Care of You:

We care about you as a whole person, and our offerings reflect that. You and your loved ones have access to comprehensive health insurance and our Employee Assistance Program, which covers mental health counselling, financial and legal guidance, and diet and nutrition support. Our office spaces are naturally lit and ventilated, with nutritious meals available every day. An on-site gym and wellness rooms are available for you to rejuvenate. We believe good work should transcend building a great product. Our Employee Resource Group gives you a community within the company. Our volunteering programs and community initiatives give you ways to contribute to the world outside of it.