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Customer Support Executive

Cultfit Healthcare
1-3 Years
Bengaluru, India
  • Posted 2 hours ago
  • Be among the first 10 applicants

Job Description

The role involves handling customer enquiries and complaints across multiple channels while ensuring timely and effective resolution. It requires maintaining accurate records, coordinating with internal teams for quick issue resolution, and providing an empathetic, customer-first experience. The focus is on owning every interaction and ensuring high customer satisfaction.

Customer Support, Customer Care Executive, Customer Support Representative

  • Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.
  • Resolve 9-10 customer tickets per hour
  • To understand the product features for better problem solving.
  • To keep records of customer interactions, transactions, comments, complaints.
  • Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.
  • To ensure customer satisfaction and provide an empathetic experience to every user.
  • To own every interaction with the customer and ensure every customer is a happy customer
  • Reporting all product and service-related issue/trends to the respective support staff

Requirements-

  • Graduation is mandatory
  • 1+ years of experience in customer service function (e-com / hospitality industry preferred)
  • Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
  • Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
  • Effective problem solving skills

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Support
Employment Type:
Full time

About Company

Job ID: 151727967

Last Updated: 29-07-2026 05:38:56 PM
Homejobs in Bengaluru / BangaloreCustomer Support Executive

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