Customer Support Executive

Company Profile:

Novus Life Sciences Pvt. Ltd. is a leading Pharmaceutical and Nutraceutical company with more than 49 years of experience in manufacturing and exporting. We began selling on Amazon India five years ago. We now have presence on more than 14 leading E-Commerce Marketplaces thanks to our emphasis on E-commerce marketing. Carbamide Forte (Nutraceuticals), 5:15PM, (Grocery & Gourmet), and Wagzee (Pet Supplies) are the brands that we have successfully launched so far. Nutraceuticals like: Tablets, Capsules, Protein Powders and Gummies.

 Our Brand, Carbamide Forte, is a new-age Indian Vitamin Supplements and Sports Nutrition brand with over 275+ products, which is the largest range in India by any brand. We aim to break the idea that only foreign Vitamin Brands are the best in quality. We currently sell over nearly 20000 units daily online on various marketplaces. For many years, we have been dedicated to creating world-class supplements suited for our Indian audience to give them the best internationally sourced ingredients at affordable prices.

The brand was an online-only brand till 2022, and now we are looking to expand it offline and also take it to different countries.

Website: https://mycf.in/

Address: Morya House, 114 & 115 B Wing, Off Oshiwara Link Road, Andheri West, Mumbai, Maharashtra 400053.

Job Summary:

We are seeking a qualified Customer Support Executive with a background in Nutrition to join our customer experience team. This role is ideal for someone who is passionate about health and wellness and can confidently handle both general customer service queries and in-depth, technical product-related questions. You'll play a key role in building trust with customers by offering expert guidance on our nutraceutical products.

Key Responsibilities:

• Provide Professional Customer Support:

Maintain a warm, empathetic, and professional tone when interacting with customers across multiple channels - phone, email, chat, and social media.

• Offer Technical Product Guidance:

Utilise your expertise in nutrition and dietary science to address specific product-related questions, recommend suitable supplements, and guide on dosage and usage queries (within the scope of general guidelines).

• Resolve Issues and Complaints:

Address customer concerns, including product dissatisfaction, and work towards resolution with clarity and compassion.

• Collaborate with Internal Teams:

Coordinate with product development, quality assurance, and marketing teams to stay updated and ensure accurate responses to technical queries.

• Educate Customers:

Help users understand the benefits, ingredients, usage, and scientific backing of our product portfolio in a simple, customer-friendly language.

• Maintain Accurate Records:

Log all interactions, feedback, and follow-ups in a clear and organised manner to ensure consistent service and insights for internal teams.

• Feedback and Reporting:

Share recurring queries or concerns with internal teams to improve product FAQs, training material, and customer education.

Key Skills:

• A certified nutritionist or dietitian (B.Sc / M.Sc in Nutrition, Dietetics, or relevant discipline)
• Fresher or at least 1 year of experience in either customer support or clinical consultation
• Strong communication and problem-solving skills
• Confident in explaining technical product details in layman's terms
• Passionate about health, wellness, and helping people.

What We Offer:

• A dynamic work environment within a leading nutraceutical brand
• Opportunities for learning, cross-functional exposure, and professional growth