Customer Support Associate
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Job Responsibilities
• Handle customer queries through chat support platforms.
• Provide timely and accurate resolutions to customer concerns.
• Maintain customer satisfaction and quality standards.
• Manage multiple chat conversations simultaneously.
• Document customer interactions accurately in internal systems.
• Follow company processes and compliance guidelines.
Position Details
Role: Customer Service Representative – Chat Support
Location: Hyderabad, Noida, Gurugram
Employment Type: Contract (6 Months)
Work Mode: 100% Work From Office
Shift: Night Shift & Rotational Week Offs
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
Job ID: 151447521
Skills:
Customer Service, Voice support, Problem Solving, Time Management, Communication Skills, Multitasking
Skills:
IoT-enabled features, Customer Support, Product installation
Skills:
Product walkthroughs, Customer Support, intercom, Chat support
Skills:
Hubspot, Slack, B2B SaaS, Salesforce, Instantly, phone calls, DMARC, SPF, Smartlead, Customer Support, DKIM, outbound tools, email deliverability concepts, Email
Skills:
Customer Service, Problem Solving, Malayalam Proficiency, Technical Support, crm software
