Customer Service Executive

Company Description

Zinque Boutique Patisserie is a cloud-based French patisserie located in Bandra West, Goregaon West & Lower Parel West Mumbai. We are an egg- free patisserie specialising in Entremets, cakes, Chocolates and croissants .

We would request only those candidates to apply who live in Mumbai.

Role Description

This is a full-time on-site role for a Customer Service Executive based in Mumbai. The role involves assisting customers with inquiries, providing exceptional service, enhancing customer satisfaction, and addressing concerns promptly. Responsibilities include managing customer interactions, ensuring a seamless experience, and presenting Zinque's products with care and professionalism. Additional tasks may include maintaining customer relationships, Maintain customer records & follow-ups and addressing feedback effectively. Coordinate with internal teams for smooth order processing.

Qualifications

• Strong customer-focused skills, including Customer Service, Customer Satisfaction, and Customer Support
• Proficiency in Customer Service Management and handling customer inquiries
• Exceptional interpersonal and communication skills
• Problem-solving abilities and a positive attitude towards challenging situations
• Previous experience in hospitality or retail is an advantage
• Ability to work in a fast-paced environment and adapt to changing demands
• Proficiency in multiple languages is a plus
• Positive attitude and willingness to learn
• Basic computer knowledge

MONTHLY SALARY : 15000 per month