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Jr Customer Service Executive - Global Network Operations

Tata Communications Limited
Fresher
Mumbai, India
  • Posted 21 hours ago
  • Be among the first 10 applicants

Job Description

Broad outline of the Role
  • Operational role with 24X7 operations from office only and that works minimum direct supervision, responsible for day-to-day network operations support, incidence management, high volume of work in limited time


Minimum Qualifications & Experience
  • Engineering Graduate in ECE, CS with 0-2 Years experience


Other Knowledge & Skills
  • NIL


Key Responsibilities
  1. Incidence management, customer escalations management, internal escalation management
  2. Change management, 24X7 operations with 30 minutes incident update and handling skills
  3. Maintain daily reports activities and routines.
  4. Ensure SLA are achieved and work proactively to maintain the same.


More Info

Job Type:
Permanent Job
Industry:
Telecom/ISP
Function:
Network Operations
Employment Type:
Full time

About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 151699783

Last Updated: 28-07-2026 06:36:42 PM
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