About position:
Supports day-to-day enterprise network and security operations by monitoring, troubleshooting, and resolving incidents, managing operational changes, and maintaining network infrastructure. Works within a 24×7 operations team to ensure the availability, performance, and security of WAN, LAN, SD-WAN, firewall, and secure access technologies.
What you will do:
- Monitor and manage Incidents, Service Requests, Problems, and Changes using ServiceNow
- Troubleshoot and resolve network and security incidents within SLA
- Support major incident resolution and service restoration activities
- Provide operational support for WAN, LAN, SD-WAN, routers, switches, and network connectivity
- Support network technologies including Aruba SD-WAN, HPE Aruba, Cisco, and telecom WAN services
- Perform network configuration, maintenance, health checks, and approved operational changes
- Support security platforms including Fortinet, Palo Alto (Panorama), and Zscaler (ZIA, ZPA, Client Connector)
- Coordinate with vendors, telecom providers, managed service providers, and internal teams to resolve issues
- Maintain network documentation, SOPs, knowledge articles, and configuration records
- Ensure effective shift handovers and communicate ongoing incidents, changes, and operational activities
What makes you a good fit:
- Minimum 4 years of experience
- Bachelor's degree in computer science, IT, Engineering, or related field.
- Certifications such as CCNA, Aruba, Fortinet, Palo Alto, or Zscaler preferred.
- Experience in 24×7 NOC/Network & Security Operations supporting global enterprise networks.
- Strong knowledge of TCP/IP, IPv4/IPv6, LAN/WAN, BGP, OSPF, routing, and switching.
- Hands-on experience with Cisco, HPE Aruba, and Aruba SD-WAN (Silver Peak/Edge Connect).
- Experience with Fortinet FortiGate and Palo Alto firewalls, including NAT, VPNs, security policies, and Panorama.
- Knowledge of Zscaler ZIA, ZPA, and Client Connector.
- Experience with ServiceNow/ITSM tools and ITIL Incident, Problem, and Change Management.
- Strong troubleshooting, communication, and documentation skills.
Some perks of joining Henkel:
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
- Competitive accident and term life policies for up to 3 times annual gross salary
- Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
