About the Company
Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, BigBasket, Meesho, Airtel Payments Bank, and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines, and Indonesia.
About the Role
As Associate Director – Strategic Partnerships, AI Projects, you will play a critical role in ensuring enterprise customers realize measurable business value from Kapture's AI solutions. You will work at the intersection of customers, sales, product, delivery, and technology teams to drive AI adoption, demonstrate business impact, and unlock growth opportunities across customer accounts. This role is ideal for someone who enjoys combining strategic thinking, customer engagement, and commercial acumen to scale AI-led transformation initiatives.
Responsibilities
- You will drive adoption, utilization, and success of Kapture's AI solutions across strategic enterprise accounts and ensure customers achieve their intended business outcomes.
- You will establish success metrics, track AI performance and business KPIs, and demonstrate measurable ROI from deployed solutions.
- You will partner with Account Management, Product, and Delivery teams to move customers seamlessly through the lifecycle of Pilot → Adoption → Scale → Expansion.
- You will engage regularly with customer stakeholders to review performance, address adoption challenges, and identify opportunities for broader AI implementation.
- You will build scalable frameworks, dashboards, governance mechanisms, and best practices that can be replicated across Kapture's customer base.
- You will identify expansion opportunities based on proven business outcomes, including new use cases, higher transaction volumes, and broader AI adoption.
Qualifications
- You have 6–10 years of experience in Strategic Partnerships, Customer Success, Consulting, Enterprise SaaS, Program Management, Business Transformation, or related customer-facing roles.
- You have experience working with enterprise customers and managing senior stakeholders across business and technology functions.
- You have successfully driven customer adoption, value realization, account growth, or transformation initiatives.
- You have experience operating in fast-paced, high-growth environments with significant ownership and cross-functional collaboration.
Required Skills
- You can translate complex AI capabilities and technology concepts into tangible business outcomes for enterprise customers.
- You possess exceptional stakeholder management, executive communication, and relationship-building skills.
- You have strong analytical capabilities and can build business cases, ROI frameworks, dashboards, and performance measurement models.
- You excel at influencing and collaborating across Sales, Product, Delivery, Customer Success, and Leadership teams.
Preferred Skills
- You have experience working with Conversational AI, Generative AI, Agentic AI, CRM platforms, Contact Center technologies, or Customer Experience solutions.
- You have previously worked in management consulting, strategic account management, customer success leadership, or enterprise transformation roles.
- You have experience building scalable customer adoption, value realization, or growth frameworks.
- You hold an MBA from a premier institution or have experience working with high-growth B2B SaaS organizations.
