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Interested candidates, please share your resume and profile on WhatsApp at 91000 53400 (HARSHITHA) or email ID: [Confidential Information], mentioning the role. Kindly ensure you're familiar with the JD, check the experience requirements, and attach it with your resume
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Amazon Connect
Good to have skills : NA
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of support processes to enhance service delivery.
- Document and communicate technical issues and resolutions effectively to team members and stakeholders.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Amazon Connect.
- Strong understanding of cloud-based communication systems and their integration.
- Experience with troubleshooting and resolving technical issues in software applications.
- Familiarity with system monitoring tools and performance analysis.
- Ability to work collaboratively in a team-oriented environment.
Advent Global Solutions (AGS) is a leading global IT services company, specialized in delivering enterprise software solutions, IT consulting & outsourcing services, and product engineering solutions. Advent Global’s commitment to deliver IT services is backed by 2,000+ employees and preferred partnerships with companies like SAP, Oracle, Sybase, and IBM.
Our global footprint with sales offices and delivery centers in strategic locations of the United States and India helped us service many Fortune 500 companies in the last decade. With annual revenues over US $100 million, we have been honored multiple times for our robust growth by Inc5000, Asia-Deloitte Fastest50, and Red Herring100. Our fast-growing global delivery centers in India have been ranked among the ‘best places to work’ for many years in a row. Our corporate philosophy is to build long-term relationships with all our stake holders.
Job ID: 148652307
Skills:
Salesforce Marketing Cloud, Managing and troubleshooting marketing automation workflows and campaigns, Understanding of cloud-based application architecture and integration techniques, Data management and segmentation within marketing platforms
Skills:
Collaboration task management - JIRA, ALM, Java Technology, Maven, Windows, UNIX, Jenkins, Shell script, Rally, Install configure manage and deploy applications, Multiple platforms including Windows Linux UNIX, Help desk software like Zendesk, L1 L2 and L3 application support, Web-enabled products troubleshooting, SCM tools like GIT, Create run regression sanity tests
Skills:
Amazon Connect, System Monitoring Tools, cloud-based communication, troubleshooting and resolving technical issues
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