Account Manager

Budget for this role is between 6-7 LPA CTC

About the Role:

UAbility helps coaches, consultants, and entrepreneurs scale their businesses through structured programs and client success systems. As we continue to grow rapidly, we are expanding our leadership team to build scalable, data-driven fulfilment operations that deliver exceptional client outcomes.

UAbility is looking for a high-performing Account Manager to keep up with the growing demand at UAbility as we scale toward our next major milestones. This isn't your typical customer success role, it's a high-impact, performance-driven position where your work directly determines whether our clients meet their revenue goals or fall behind. As a strategic partner to 40–50 client businesses, you'll be responsible for client success, retention, revenue growth, and performance outcomes. You'll guide business owners and their teams to achieve measurable results and long-term success.

What You'll Do:

• Manage a portfolio of 40–50 active clients, driving measurable business results.
• Guide clients in identifying and implementing the most effective business solutions.
• Conduct 1:1 onboarding, support, and coaching sessions, including sales call reviews that move the needle for client performance.
• Connect business owners with the right subject matter experts to address their specific growth challenges.
• Audit client funnels and identify revenue leaks using UAbility's proven frameworks.
• Drive upgrades, renewals, and retention through proactive communication and consistent delivery excellence, and achieve the monthly revenue targets.
• Maintain top-tier performance metrics: <1% refund/cancellation rate and 20%+ retention rate.
• Work closely with Subject Matter Experts and Fulfillment Leadership to ensure seamless client experiences.
• Be available for team events and travel (approximately twice a year).

What We're Looking For:

We're seeking ambitious professionals who bring:

• Bachelor's degree required; postgraduate qualification (MBA or equivalent) preferred.
• 2 to 6 years of experience in Sales, Customer Success, or Renewals and Retention.
• A background in edtech, digital marketing, coaching, or consulting (preferred).
• A mix of sales acumen and customer success expertise.
• Exceptional communication and public speaking skills.
• Strong multi-tasking, coordination, and stakeholder management abilities.
• A competitive, growth-oriented mindset, someone who thrives under pressure and seeks constant improvement.
• A proactive attitude toward feedback and continuous development.
• Immediate availability to start.

Why Join UAbility:

• Completely Remote: Work from anywhere while collaborating with a global, high-performing team.
• High Growth: Join one of the fastest-growing organizations in the coaching and education space.
• High Incentive Potential: Earn performance-based incentives.
• Impactful Work: Play a direct role in helping clients achieve transformative business outcomes.
• Empowered Culture: A results-oriented environment where initiative, ownership, and innovation are valued and rewarded.