Greetings from Infosys BPM Ltd.,

We are hiring for Walkin Drive forTeam Lead- Merchant Operations(Financial Protection) Domain for Bangalore. Please walk-in for the interview on 8th January 2026 in Bangalore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

Team Lead- 5Yr to 8Yrs experience:

https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-235789

Interview details:

Interview Date: 8th January 2026

Interview Time: 9.30 AM to 12 PM IST

Interview Venue:

Bangalore, E-City Phase-2, Infosys Limited, No. 40/P-41/P,

Building: 68, Gate: 2, Electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark: In Between Sunik Industries and Tejas Networks.

Please find below Job Description for your reference:

Job Location: Bengaluru
Qualification: Any Graduate (Full Time)
Experience: 5- 8 Years
Notice Period: Immediate Joiners Only
Shift: US shifts/ Night Shifts
Week Offs: Rotational Offs
Work From Office is mandatory (5 days)
Job Level: 4B
Designation: Team Lead

Note:

Candidate should have the hands-on experience and on paper experience as Team Lead.
Candidate should have proficiency in Oral & written communication.

Role Overview:

This role ensures the team operates effectively, meeting the defined targets, managing team performance, and upholds risk & compliance guidelines. Maintain alignment with client/organizational objectives.

Key Responsibilities:

Assign tasks, manage workloads, and ensure SLAs are met.
Daily huddles, coaching, One on One, performance feedback.
Newhire onboarding & crossskilling.
Audit readiness & control adherence.
Defect RCA and corrective actions.
Identify opportunities for process improvement and efficiency.
Ensue compliance with company policies, procedures, and quality standards.

Knowledge & Skills preferred for the role:

Knowledge of billing systems and reconciliation processes.
Familiarity with financial compliance standards.
Experience with ACH processing and merchant funding
ACH - identify and report any errors in merchant funding.
Performing analysis of funding.

People Management:

Set clear performance expectations and monitor progress.
Identify training needs and support career development and succession planning.
Address performance issues, disciplinary matters, and grievances in line with company policies.
Regular one on one for performance review.
Building effective teams and developing direct reports.

Business Performance:

Maintaining client Service Level Agreement Standards (SLAs) & client satisfaction
Drive automation and continuous improvement within the process.
Identifies cost saving opportunities.
Structured and periodic performance management.
Support and engage with other ad-hoc projects and Organization Development tasks, as required.

Client Management:

Ensure proactive client feedback while aligning priorities to Client SLA deliveries.
Actively engaged with Client Relations team for support and expectation management.
High priority escalation handling and close loop management.

Educational/Professional Qualifications:

Bachelors degree in finance, Business Administration, or related field (or equivalent experience).
Minimum 2 years of work experience as Team Lead in client operations, financial services, or similar roles.
Strong analytical and problem-solving skills.
Proficiency in MS Excel and other data analysis tools.
Excellent communication and interpersonal skills
Ability to work independently and as part of a team in a high-volume environment.

Competencies that will be Assessed:

Leadership & People Management.
Strategic & Business Acumen.
Interpersonal & Communication Skills.

Documents to Carry:

Carry a printout your updated resume.
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Mandatory to carry:

Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance

Thanks & Regards,

Infosys Recruitment Team.

Walkin Drive For Merchant Operations(Team Lead) Bangalore- 8th January