Operating Systems, Debugging Tools, Log Analysis, Atocha, service logs, generative AI applications, technical root cause analysis, IntelliOps, First Responder Agent, prompt engineering for large language models, TARS, AI-powered monitoring tools, LLM trace, AWS networks, APD, code-level understanding

Macos, Entra ID, Windows 11, Jira Service Management

PowerShell, Debugging, Bash, Log Analysis, Python, Production Support, real-time data distribution systems TREP RTDS, diagnosis and root cause analysis, Troubleshooting, time-series databases, Refinitiv SLang

Windows OS, Microsoft Exchange, Incident Management, Microsoft Office, Root Cause Analysis, Network Infrastructure Troubleshooting, Active Directory AD Administration, ITIL SLA-driven support environment

log collection and analysis tools, Mobile Device Management Solutions, troubleshooting workflows, SaaS product support

Sharepoint Online, PowerShell, Intune, Exchange Online, Microsoft 365, Python, Mac Os, Active Directory, OneDrive, Microsoft Defender, Teams, Microsoft Entra

CRM systems (Salesforce), Troubleshooting, Root Cause Analysis, Technical support, Product Knowledge