Role - Printer SME

Years of Experience - 8 to 13 years

Location - Bangalore

Key Responsibilities:

Architect and manage enterprise print infrastructure (on‑prem and cloud‑based).
Deploy, configure, and maintain Print Servers, print queues, and driver repositories.
Manage enterprise print management tools such as Papercut, Equitrac, SafeCom, uniFLOW, PrinterLogic, etc.
Provide L2/L3 support for complex print issues and escalations.
Implement secure print solutions, pull printing, and print auditing.
Optimize print workflows, print fleet utilization, and reduce operational costs.
Oversee MFD installation, configuration, firmware updates, and fleet management.
Troubleshoot driver conflicts, spooler issues, connectivity failures, and print performance problems.
Collaborate with vendors (HP, Canon, Ricoh, Xerox, Kyocera, Lexmark).
Document architecture diagrams, SOPs, configurations, and support guidelines.
Lead print modernization initiatives such as serverless printing, cloud print, and automation.
Manage SLA adherence, capacity planning, and reporting.

Required Technical Skills:

Strong expertise in Windows Print Server Management and print spooler services.
Experience in driver management (Universal Print Driver, PCL, PostScript).
Hands-on with MFDs from major OEMs (HP, Canon, Xerox, Ricoh, etc.).
Proficiency in enterprise print solutions:
LRS or
Papercut MF / NG
Equitrac
uniFLOW
SafeCom
PrinterLogic / Serverless Print
Knowledge of Microsoft Universal Print (preferred).
Strong troubleshooting skills across networks, AD, GPO, and endpoint print issues.
Basic scripting (PowerShell) for print automation.

Printer SME - Bangalore