Job Description (JD) – Store Manager | Retail Apparel (EBO – Exclusive Brand Outlet)

Department: Retail Operations

Location: Gurugram and Noida

Job Summary:

The Store Manager will be responsible for managing end-to-end store operations, achieving sales targets, ensuring excellent customer service, leading the store team, maintaining visual merchandising standards, and driving profitability for the retail apparel EBO.

Key Responsibilities:

1. Sales & Business Performance

Achieve monthly and annual sales targets.
Drive store revenue and maximize conversion.
Responsible For Walkin Generations and Sales Revenue Growth.
Develop local marketing and sales initiatives.

2. Store Operations

Ensure smooth day-to-day operations of the store.
Maintain SOP compliance and operational excellence.
Monitor opening/closing procedures and store security.
Handle cash management and billing operations.

3. Team Management

Recruit, train, coach, and develop store staff.
Prepare staff schedules and manage attendance.
Conduct performance reviews and motivate teams.
Build a customer-centric work culture.

4. Customer Experience

Deliver exceptional customer service standards.
Handle customer complaints and escalations effectively.
Build customer loyalty and repeat business.

5. Inventory & Stock Management

Manage stock availability and replenishment.
Control shrinkage and inventory loss.
Conduct stock audits and inventory reconciliation.
Coordinate with warehouse and merchandising teams.

6. Visual Merchandising

Ensure store displays meet brand guidelines.
Maintain attractive product presentation.
Execute promotions and seasonal campaigns.

7. Reporting & MIS

Generate daily/weekly/monthly sales reports.
Analyze business performance and suggest improvements.
Track inventory and operational KPIs.

Required Qualifications:

Graduate / MBA preferred.
Degree/Diploma in Retail Management is an advantage.

Experience Required:

5–10 years in retail apparel operations.
Minimum 2–3 years experience as Store Manager in Apparel EBO

Preferred Industry Background:

Apparel Retail, Fashion Retail, Lifestyle, Footwear, Department Stores, Multi-Brand Outlets.

Salary--up to 4.80 Lacs PA

Mail [HIDDEN TEXT]

Contact No--9899504503

Name-Tavinder Singh

Store Manager-Apparel Industry( Gurugram and Noida)-Salary Budget-up to 4.80 Lacs PA