About LoadShare

LoadShare is one of Indias most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, weve grown into a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.

What Sets Us Apart

Scale with depth: 550K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 30,000+ rider network.
Strong financials, stronger ambition: 800+ Cr in FY26 revenue and backing from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), with a long runway and a clear path to profitability.
Dual-engine model: we operate Indias most flexible last-mile delivery network and license our in-house logistics tech platform that processes an additional 20 lakh orders/day one of the few in India to enable asset cross-utilisation across verticals.
Strong tech: we cross-utilise riders across earning opportunities that match the peaks of different use-cases through the day (grocery peaks at 68 am, bike taxi at 810 am, and so on). Our supply-chain SaaS platforms power over 1M+ shipments per day.
Strategic partner to Indias digital economy: we work with every major digital commerce player across e-comm, quick commerce, food, and mobility, expanding wallet share within existing giants while co-creating new models with emerging platforms and brands.
Built to scale profitably: were not chasing GMV at all costs were building the most capital-efficient, tech-enabled logistics engine in the country, now gearing up for a 5X scale-up over the next five Raghu Talluri (CEO) formerly Myntra, McKinsey
Pramod Nair (CTO) formerly Freecharge, Snapdeal, MartMobi
Rakib Ahmed (Co-founder, Head of E-comm / Trucking / Warehousing) formerly ICICI Prudential, co-founder Lunate Eco

About The Role

We are looking for a business leader to own the Marketplace vertical within Hyperlocal end-to-end the Food and integrated hyperlocal business, run as a lean, high-ownership P&L. This is not a single-city operations seat. It is a general-manager role at the intersection of operations, supply, product, and client management: you will own the numbers, lead the city heads who run food and integrated operations across multiple cities, work hand-in-glove with our Product team to build the capabilities the business needs, and act as the commercial and operational interface to our Food clients.

Roles & Responsibilities

Marketplace Business & P&L:
Own the end-to-end P&L for the Marketplace (Food + integrated hyperlocal) vertical across cities.
Drive revenue, contribution margin, and cost-per-order in a lean operating structure.
Be the single point of accountability for business performance, service levels, and client experience.
Client & Commercial Management:
Own the relationship with Food clients commercials, QBRs, SLA governance, escalations, and wallet-share expansion.
Lead commercial negotiations (rate cards, handling fees, new-scope pricing) and reconcile revenue and payouts with client and finance teams.
Rider Supply & Fleet Operations:
As a 3PL serving client demand through our own riders, own the health of the rider and fleet ecosystem across marketplace cities so demand is met reliably and profitably.
Drive rider acquisition, onboarding, engagement, and retention to keep supply ahead of client demand including during peaks and festive surges.
Build and manage reliable fleet-partner and vendor ecosystems; ensure consistent coverage and service quality across cities.
Improve rider productivity and utilisation orders per rider, batching, route efficiency, idle time and manage rider cost and payout structures.
Reduce rider attrition through better earnings design, engagement, and on-ground experience; partner with Supply and KAM teams on incentive and scheme design.
Standardise supply onboarding playbooks and best practices across the network.
Product Partnership:
Work closely with Product and Tech to scope, prioritise, and ship the capabilities the business needs (rider tooling, store/topology features, surge and scheme logic, reconciliation, compliance flows).
Translate on-ground problems and client asks into clear product requirements; act as the business owner in build and launch decisions.
Drive adoption of new features across city teams and measure impact.
City Operations & Team Leadership:
Lead and develop the City Heads who run food and integrated hyperlocal operations in their markets.
Set targets across service, cost, and scale; run a tight review and RCA cadence.
Build leadership depth and succession across the distributed team.
Scale, Launches & Expansion:
Drive new store, micro-market, and city launches.
Standardise launch playbooks, staffing models, and SOPs; ensure peak and festive readiness.
Operational Excellence & Compliance:
Own key KPIs: OPD/order volume, SLA/TAT, cancellations, fill rate, rider productivity and availability, attrition.
Drive continuous improvement through data-led problem-solving.
Ensure adherence to SOPs, safety, and regulatory/compliance requirements.
Cross-Functional Stakeholder Management:
Partner with Finance on payouts, reconciliation, and margin tracking.
Work across Business, Product, Tech, Supply, and Client stakeholders to turn business goals into on-ground execution.

Experience & Background

610 years in hyperlocal, quick commerce, food delivery, e-commerce, mobility, or last-mile logistics.
Proven ownership of a business line or multi-city operation with P&L responsibility (multi-city / 1L+ daily volume preferred).
Strong track record building and scaling rider/fleet supply acquisition, retention, productivity, and cost to meet client demand.
Demonstrated experience working closely with Product/Tech to build and ship capabilities not just consume them.
Strong client and commercial management track record (negotiations, QBRs, SLA governance).
Exposure to 3P logistics, fleet vendors, and ground operations.
Experience in high-growth, high-intensity, ambiguous environments.

(ref:iimjobs.com)

Loadshare Networks - Director - Marketplace Business