Customer Success, Operational Excellence, Quality Frameworks, Escalation Management, Customer Support, Customer Experience, Sops, Support Operations, Problem-Solving Skills, Data-Driven Approach

Ms Excel, mis analysis, BPO Contact Centre Operations, Analytical and problem-solving abilities

contact center operations , digital CX tools, automation bots

Transaction Monitoring, Escalation Management, Process mapping and optimization, Risk event lifecycle management, Cross-functional collaboration

google sheets , vendor coordination , Ms Excel, Procurement Operations Management, Inventory Management, Data Analysis